Just a day after Apple released its new flagship smartphone, some people who purchased the new devices are reporting not being able to activate their devices. According to some tweets on Twitter, the issues seems to be affecting some Sprint, AT&T and Verizon users. These users haven't been able to get service on their new $1000 devices. When users try to activate, they get a pop up message saying “The activation server is temporarily unavailable.”
Some users who were able to activate their devices claim the activation process is slow or takes a couple of times to work.
“I checked with customer support and can confirm that customers that purchased iPhone X from Verizon are not having activation issues.“ a Verizon spokesperson said in a statement. Later on AT&T also said the issue was not only limited to its users. "Some of our customers experienced a delay activating their iPhone X,” an AT&T spokesperson said. “The issue was not specific to our customers and is resolved."
It could be that the issue is related to iPhones purchased directly from Apple and not from the carriers. Apple hasn't made any comment about it and users are getting impatient.