<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[RSS Feed]]></title><description><![CDATA[RSS Feed]]></description><link>http://direct.ecency.com</link><image><url>http://direct.ecency.com/logo512.png</url><title>RSS Feed</title><link>http://direct.ecency.com</link></image><generator>RSS for Node</generator><lastBuildDate>Sun, 26 Apr 2026 23:35:43 GMT</lastBuildDate><atom:link href="http://direct.ecency.com/@andydaniels15/rss" rel="self" type="application/rss+xml"/><item><title><![CDATA[ITSM Survey reveals 82% of ITSM professionals believe IT jobs will get harder]]></title><description><![CDATA[As an ITSM professional focused on consistently providing quality service, it‘s easy for certain things to slip your mind. For example, have you ever thought that recent newsworthy events could even remotely]]></description><link>http://direct.ecency.com/itsm/@andydaniels15/itsm-survey-reveals-82-of-itsm-professionals-believe-it-jobs-will-get-harder</link><guid isPermaLink="true">http://direct.ecency.com/itsm/@andydaniels15/itsm-survey-reveals-82-of-itsm-professionals-believe-it-jobs-will-get-harder</guid><category><![CDATA[itsm]]></category><dc:creator><![CDATA[andydaniels15]]></dc:creator><pubDate>Thu, 24 Aug 2017 11:53:12 GMT</pubDate><enclosure url="https://images.ecency.com/p/qjrE4yyfw5pDnQZvoyvjPQb5DTLYfB1KmemxUNJXTXsnP9voCSA45U2J1QZVsSe4S6M7nmehVxu6qHfKsi8UNb6Ku5gBBvAi9aKsDFTxXtmTNstZHkxXLTkA?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support]]></title><description><![CDATA[Webinar on August 24, 2017 Session 1: 10:30am - 11:30am BST | Session 2: 10:30am - 11:30am PDT Register here : Find answers to all your burning IT questions, such as: Is my service desk properly staffed?]]></description><link>http://direct.ecency.com/itsm/@andydaniels15/itsm-analytics-crash-course-7-reports-that-can-help-you-connect-the-dots-in-your-it-support</link><guid isPermaLink="true">http://direct.ecency.com/itsm/@andydaniels15/itsm-analytics-crash-course-7-reports-that-can-help-you-connect-the-dots-in-your-it-support</guid><category><![CDATA[itsm]]></category><dc:creator><![CDATA[andydaniels15]]></dc:creator><pubDate>Thu, 03 Aug 2017 10:12:30 GMT</pubDate><enclosure url="https://images.ecency.com/p/32FTXiZsHoAWXDGUT6XfPTLRBbYW7TUFpRSTArzFoaJEM72U7iYmjsfC1GfRSikTqQEjAPy1rHH1RQVQYyeN6vmRkD4a7dQn5WJxR6jnDm3h9LUwiFRWjDjbg42cNBUPvKj2mCZesNEbZm4A?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Free Webinar: Turn your service desk into a hub of innovation]]></title><description><![CDATA[Many businesses fail to recognize that their service desks provide great opportunities for innovation and business transformation. In this webinar, we'll show by example how you can leverage your service]]></description><link>http://direct.ecency.com/helpdesk/@andydaniels15/free-webinar-turn-your-service-desk-into-a-hub-of-innovation</link><guid isPermaLink="true">http://direct.ecency.com/helpdesk/@andydaniels15/free-webinar-turn-your-service-desk-into-a-hub-of-innovation</guid><category><![CDATA[helpdesk]]></category><dc:creator><![CDATA[andydaniels15]]></dc:creator><pubDate>Mon, 03 Jul 2017 05:59:21 GMT</pubDate><enclosure url="https://images.ecency.com/p/5ShzsKnKF7vqjwxfz8GNQQU7Rv6mDu9Mbhf9eZ577h81NteUv5Tzo5QZWh4mUG5bZgpvYLrggviqQtYp5i82sQ8NR3McLFBfcgb2gsT4LNJjxtYQhGoCaq4bbEWZs3TfeDRx36N1hxVBHQFH6ihLmeQn?format=match&amp;mode=fit" length="0" type="false"/></item></channel></rss>