Good news to all Genesis Miners: Genesis Mining company has resumed its pay-outs including the payments due between 21-26 July.
This comes after the popular cloud mining company first stated via email it had technical problems due to the large influx of customers in the past month:
“Due to a high demand and ongoing maintenance, we have been experiencing some technical difficulties in the past 2 days. As a result, user balances were not shown correctly and the functionality of the website was reduced. Our IT Team has resolved this issue and everything should be in order now. Payouts for missing mining days will be updated within the next 48 hours.
We apologize for this delay. Thank you for your patience and understanding”
They provided this explanation only to people directly confronting them with the lack of pay-outs.
Later it turned out that Genesis Mining was hacked. On their blog Marco Streng, CEO, states:
”On the night of Friday July 21st, we detected an unauthorized intrusion by an attacker. This attacker gained access to a hot wallet and was able to transfer funds which we will reimburse in full. Shortly after the intrusion was detected, our team was able to shut down the attack. We immediately took steps to mitigate the issue, including enhancing our monitoring and detection capabilities, and further hardening our environment. One of those increased security measures was to delay our daily payouts.”
Maybe most importantly though is that apparently there was no evidence a loss of sensitive user information and things are returning to normal. Payments have resumed and you should see multiple payouts on a daily basis for the next few days.
From my perspective, I can confirm that they pay-outs have indeed resumed as the payouts tab is being populated and I have received them in my wallet.
Good luck to all of you miners out there!
By the way, in the event you are looking to mine with Genesis Mining, don't make the same mistake I did and be sure to enter a referral code. This can be obtained from anywhere on the internet as a lot of people provide theirs. If you want one now, feel free to use mine: IWtw9v
This would give you a 3% discount on your contract costs (and me a 2.5% increase on my hash power for the next few months).
Good luck and happy trading!
Sources:
http://blog.genesis-mining.com/genesis-mining-service-update