In my last personal #blog, I mentioned that I had to resolve a fraud case with my auto insurance company.
Long story short, my insurance company upcharged me on a premium policy without my approval or consent. Later, when I tried to resolve this issue over the phone, I was told "they can't do anything."
Well, my friends...don't ever take BS from anyone!!
Having exhausted all options, I just went over to their headquarters, determined to solve the problem before the day was done.
Armed with copious documentation, and then later having the service manager listen to the phone conversation where I allegedly gave my consent, I was later completely vindicated!
The manager apologized on behalf of the company, I had my original policy restored, and several employees just had a bad day today...perhaps even receiving a pink slip!
You see, the manager listened to several of my phone calls, and she was disturbed by the lack of customer service that her organization provided, including one supervisor who had falsely claimed I gave consent.