My Steem is stuck in Shapeshift!

Just a quick word of advice, trading Steem at Hive account@shapeshiftio is temporary suspended so do not send any money to that exchange.

I was unlucky enough to be amongst the last users to try to exchange some Steem, of course the transaction failed and they still have not worked out a fix for it!

I have been waiting over a week for my refund, but still nothing. I do think they will send it back as they seem like a serious company, however waiting 6 days for a simple refund is crap!

Best way to trade Steem at the moment is Bittrex and Poloniex.