https://discord.com/channels/539442545478991882/573490941508452382/1179973267335942274
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Just some thoughts for you guys.
Hive-Engine is rather complex. There's multiple systems that we connect to. Much of it is public infrastructure. Other chains experience problems, and at times the nodes we rely on go down. Often times when random people come in to this discord trash talk us because a hive-engine service is down the reality is that it's not something we operate. This project requires a lot of public blockchain infrastructure and because there's a lot of it there is often something wrong with some part of it connected to a third party service.
More recently there's been some problems that the witnesses are sorting out how to deal with. Multiple RPCs are going offline and we're troubleshooting why and how to solve it. They go down, but you'll notice the team of witnesses are actually rather competent, get the service running again, and we continue to operate. We'll deal with this challenge like we've dealt with other challenges for the multiple years this project has operated.
You guys give us shit because at times the services aren't available, but it's worth noting that this is a boot strapped project. There wasn't an investment round for this project. It's a service project to the community. There isn't constant funding from the DAO either. The Hive stakeholders haven't financially supported hive-engine at all for the entiry of the project. Yes, the primary functioning exchange built on this blockchain has received exactly zero dollars from the DAO.
I'm going to start kicking people out of Discord that only have salt to offer to the people that are essentially volunteers or low paid folks that help keep this project alive. Personally, I haven't drawn a salary for this project since inception. If you have a complaint feel free to leave it in a professional manner. Those that can't function professionally will be shown the door."
These are some of the words from one of our leaders of hive engine. whilst I do support the fact that people should be proffessional in how they talk. I do understand also the frastrations of a customer of hive engine especially of late.
Most of the people complaining are showing that they are new to the space and chances are that they don't know other ways of swapping the tokens except through the engine. I myself is one of them. I joined splinterlands and most of my hive- splinterlands transactions have been happening through the hive engine. now that Hive engine is down there is a big challenge in finding an alternative.
I think it is the responsibility of the hive engine team and splinterlands team to provide us with this information especially when the system is down. I also should not be able to do half of the transaction if the system is not able to complete the transaction. I think this will reduce the saltiness.
There is no proper response as well in the discord about these hanging transactions which is not helping the situation and it makes the transaction look like a money grab in the eyes of a new person in this space. On top of that in case of swaps we are already paying 5% fee for the these transactions so its not like the service is free either. A least if the team explain to the people what is really going on and make us understand that the problem might take days before we see our money back it might reduce our frustrations.
Hope the engine team will understand this as they continue to work to solve these issues.