Facts: Facebook is an A+ rated B.B.B. Accredited Business in spite of the fact that Facebook has received [9,044] Total Customer Complaints for Advertising/Sales Issues [711], Billing/Collection Issues [499], Delivery Issues [70], Guarantee/Warranty Issues [87], and Problems with Product/Service [7704]. The complainants verified that their issue(s) were resolved to their satisfaction in only 17% of the time (1604 complaints). Facebook has only [14] Positive Reviews, [33] Neutral Reviews, & [377] Negative Reviews which have been registered with the Better Business Bureau.
1.) Please sign the Petition we have created here: https://www.change.org/p/the-better-business-bureau-at-www-bbb-org-downgrade-facebook-s-a-rating-with-the-better-business-bureau/u/22541673
2.) We encourage you to enter a negative review or file a complaint against Facebook with the Better Business Bureau if you have any cause to do so or have had a negative experience. Link to Facebook's B.B.B. profile: https://www.bbb.org/greater-san-francisco/business-reviews/social-media-marketing/facebook-in-menlo-park-ca-385674
3.) We are currently in arbitration with the Better Business Bureau in a dispute with Facebook ( Complaint ID# 12706976 ) and here is a copy of our correspondence
From Design's the Limit to Facebook via the Better Business Bureau
We, Richard and Tatiana of Design's the Limit, believe Facebook's business practices including granting large businesses the verified account checkmark while denying small business the opportunity to compete on a level playing field is a violation of the ethical business practices which the B.B.B. embodies. We hope that our effort will provide us with a verified checkmark, but also assist other companies and individuals who seek one with access. We have been in business for over six years selling on Etsy, Ebay, Amazon, our own website, locally, and on other e-commerce platforms. We have a business license issued in the city of Virginia Beach, we are a registed LLC in the Commonwealth of Virginia, we have registered and received a trademark for our company name with the USPTO, we are Members of the Virginia Glass Guild of glass artists in Hampton Roads Virginia, we are in the top 1% of all Etsy sellers in the world, and we are B.B.B. Accredited with an A+ rating. We will be happy to submit the information and documentation required to complete the verification process and look forward to working with the B.B.B. to determine the ethical nature of the verification process at Facebook. If the verification process is in place to support large businesses over small businesses, we believe it should be taken into consideration on Facebook's B.B.B. rating. Also, there is duplicate Facebook page impersonating us and we want it removed. Our business page is at www.facebook.com/designsthelimit and there is another page at designsthelimitllc which was created without our knowledge or consent. Please remove or merge the duplicate page with our own. We look forward to working with the B.B.B. to help resolve these issues as Facebook has been unresponsive to our messages.
From Facebook to Design's the Limit via the Better Business Bureau
Sent: 3/12/2018
Hi,
Thanks for reaching out to Facebook through the BBB. We've reviewed your report and it looks like the impostor account you're reported has been removed and this is no longer an issue. Sorry for any inconvenience this has caused.
Thanks,
Barry, The Facebook Team
&
Sent: 3/19/2018
Hi,
Thanks for reaching out to Facebook through the BBB. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.
Thanks,
Oscar, The Facebook Team
From the Better Business Bureau to Design's the Limit in reference to complaint with Facebook
"Thank you for contacting our office regarding your BBB complaint ID 12706976 ..... If a response is received from the business on your behalf it will be forwarded to you. A few things that you should know about BBB’s services."
One of our primary functions is to serve as a reporting agency
We encourage an open platform for dialogue between the consumer & Business
We do not have enforcement capabilities
We will report on your concerns for a period of 36 months
If we are unable to help you resolve your concerns we’ll refer you to a regulatory agency who may be able to assist you.
Best wishes,
Marney C., Dispute Resolution Specialist
BBB serving the San Francisco Bay Area and Northern Coastal California
1000 Broadway, Suite 625
Oakland, CA 94607
p: 510-844-2950
f: 510-844-2960
marneyc@bbbemail.org
bbb.org Start With Trust®
For the record and contrary to Facebook's assertions, the imposter page has not been removed. They have failed to respond to the main issue we have raised and have avoided a meaningful response. We will pursue our efforts to receive a verified checkmark and pave the way for others to receive verification with your interest and actions. Please consider signing our petition, contacting the Better Business Bureau, and entering a review of your experiences on Facebook.
Richard and Tatiana of Design's the Limit
BBB Accredited Small Business & Member of the Virginia Glass Guild
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