<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[RSS Feed]]></title><description><![CDATA[RSS Feed]]></description><link>http://direct.ecency.com</link><image><url>http://direct.ecency.com/logo512.png</url><title>RSS Feed</title><link>http://direct.ecency.com</link></image><generator>RSS for Node</generator><lastBuildDate>Sun, 05 Apr 2026 05:11:33 GMT</lastBuildDate><atom:link href="http://direct.ecency.com/@itsmrhino/rss" rel="self" type="application/rss+xml"/><item><title><![CDATA[BUSINESS IN THE 21ST CENTURY DICTATES ITSM IN THE FUTURE]]></title><description><![CDATA[Before the start of 2020, much needed to change in IT service management (ITSM). Then, as the COVID-19 crisis threw the world into disarray, the necessity to rapidly improve your company's ITSM skills]]></description><link>http://direct.ecency.com/hive-163521/@itsmrhino/business-in-the-21st-century</link><guid isPermaLink="true">http://direct.ecency.com/hive-163521/@itsmrhino/business-in-the-21st-century</guid><category><![CDATA[hive-163521]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Tue, 04 Jan 2022 09:45:54 GMT</pubDate><enclosure url="https://images.ecency.com/p/4HFqJv9qRjVecs4xkhd5EvhidWEEBnn9tCVDBkBhQpUFvab78MhbU1VtZSKwF4zyoF64vdUavd4V9HspjsRX5JXJccC2Kmww4KMSUtM1humBVQiDdFepRpWVdp8TB3VX4eCBQnCKEXYjaZun7gVeqL9DbsX2RAFmCqU?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #5]]></title><description><![CDATA[This is the sixth and last post in a series about Improving Service Desk Effectiveness. You can find the first five posts at the links below: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION]]></description><link>http://direct.ecency.com/hive-163521/@itsmrhino/amp-up-your-service-desk-c4d51e6f4706</link><guid isPermaLink="true">http://direct.ecency.com/hive-163521/@itsmrhino/amp-up-your-service-desk-c4d51e6f4706</guid><category><![CDATA[hive-163521]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sun, 26 Dec 2021 14:56:33 GMT</pubDate><enclosure url="https://images.ecency.com/p/3W72119s5BjW4PvRk9nXBzqrPWMsMTjNrXDPFFf13FcvhExFfZ32yVkHfP4bLCmUqYWqcvyn2cb2PgEw4epvu2spTAYhb6ZpF6RaRNeSk1jyN1qMemzQZc?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #4]]></title><description><![CDATA[This is the fifth post in a series about Improving Service Desk Effectiveness. You can find the first four posts at the links below: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION AMP UP YOUR]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk-7ac4a571fb93f</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk-7ac4a571fb93f</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sat, 25 Dec 2021 11:05:54 GMT</pubDate><enclosure url="https://images.ecency.com/p/3W72119s5BjW4PvRk9nXBzqrPWMsMTjNrXDPFFf13VfwnVXg9J8ecdCqMV6Nc4JKxgkPStjY1DUxEbnWHDcdikpH3fRLiUGhx64iqkdCfMhDUWS3AvjefQ?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #3]]></title><description><![CDATA[This is the fourth post in a series about Improving Service Desk Effectiveness. You can find the first three posts at the links below: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION AMP UP]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk-ae398d284f01c</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk-ae398d284f01c</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Thu, 23 Dec 2021 20:29:30 GMT</pubDate><enclosure url="https://images.ecency.com/p/8SzwQc8j2KJa5zNbRVVrXkzCd9HNSAM9TwKNjpGfmrm6Jprktd9rvbpvdbJapjQrkNQjNzG9z29syJGWa73VaGswYBFceEYvuq2umbouTVUHSXbmBcJ?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #2]]></title><description><![CDATA[This is the third post in a series about Improving Service Desk Effectiveness. You can find the first two posts at the links below: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION AMP UP YOUR]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Thu, 23 Dec 2021 00:58:42 GMT</pubDate><enclosure url="https://images.ecency.com/p/3W72119s5BjW4PvRk9nXBzqrPWMsMTjNrXDPFFf11qTMg2K4mi4gr3LfiXwowR6TkDDAMKZFoqyCo8Q1DAYrwj77wkuEyeXU5EUsuZiALbUbKf5S2vgZGz?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #1]]></title><description><![CDATA[About two days ago we posted our introduction in this series of what will be six posts. You can find the first introduction post here: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION. In summary,]]></description><link>http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-in-5-steps---step-1</link><guid isPermaLink="true">http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-in-5-steps---step-1</guid><category><![CDATA[hive-174578]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Tue, 21 Dec 2021 04:27:42 GMT</pubDate><enclosure url="https://images.ecency.com/p/FUkUE5bzkAZT3HzV5tJDiU2ik81PCd4JCyhWnRcDN8XJsVFY3UNB8DCVxEdpDmsXKE7Hxzz2ntP8RHisn4rSf7pPP23fHFcaMs6vaeBx3wxALZY3bauAwaoD5qauS2nXNTp5Ap8NFLfq3XW3MmuRA3F9YRo7q7MQpvKQ?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION]]></title><description><![CDATA[This is the first post in a series of six. This is the introductory post and gets you started on this journey in achieving service desk effectiveness. These five steps covered in this series will help]]></description><link>http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-using-these-5-steps</link><guid isPermaLink="true">http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-using-these-5-steps</guid><category><![CDATA[hive-174578]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sun, 19 Dec 2021 13:45:39 GMT</pubDate><enclosure url="https://images.ecency.com/p/FUkUE5bzkAZT3HzV5tJDiU2ik81PCd4JCyhWnRcDN8XJsVFY3UNB8DCVxEdpDmsXKE7Hxzz1dDKBM56HjR5gjnMjYaTt2eVbvPBAnXPDfd576v2KKatzw5XwLDpPmsoByTCwgKzoSU8Qch4xMGPNFGx6fUf3S3T7idZG?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[COULD YOUR BACKUPS WITHSTAND A RANSOMWARE ATTACK?]]></title><description><![CDATA[Ransomware demands are stinging more and more businesses and organizations. Hospitals, schools, social networks...on some days, it appears to be an epidemic that jumps around at random, and hackers are]]></description><link>http://direct.ecency.com/hive-161155/@itsmrhino/could-your-backups-withstand-a-ransomware-attack</link><guid isPermaLink="true">http://direct.ecency.com/hive-161155/@itsmrhino/could-your-backups-withstand-a-ransomware-attack</guid><category><![CDATA[hive-161155]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Thu, 16 Dec 2021 00:26:03 GMT</pubDate><enclosure url="https://images.ecency.com/p/NTy4GV6ooFRmaCXZ8UYgPhoud1kjiNX8QokLEZtbBKLuLWQ9yt7K3o4KanDaBz2wruuawsF1jPfqegYsgFYadKis4EMGaYEMjQPqbWN7RqMR5EsJrw6tv1AxuG7f8692n6G1fEdd2ZDZimNpgcw3LW43qmjy11Ho2jrU7woc?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[5 RED FLAGS OF PHISHING EMAILS: STOP BEFORE YOU CLICK]]></title><description><![CDATA[A single click can mean the difference between data security and significant financial damages. Your company is subject to data breaches and extended downtime the moment even one person falls for the bait]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/5redflagsofphishingemailsstopbeforeyouclick-2qcb3qt77wejhtcpdzqp</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/5redflagsofphishingemailsstopbeforeyouclick-2qcb3qt77wejhtcpdzqp</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sun, 12 Dec 2021 19:12:27 GMT</pubDate><enclosure url="https://images.ecency.com/p/3HaJVw3AYyXBGeBKuqtyZkAvKj7SNb1rcYNYVaqYesZTweJcSzRcMGdmwEBw5FMYS2C7cxCKPBYPWhajJkszbEewRUxHZnxe86MH4uL?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[BYOD STRATEGY LIFTOFF]]></title><description><![CDATA[This is the conclusion of the series on BYOD policy. To recap, here is a list of the previous posts in order: BRING YOUR OWN DEVICE (BYOD): FRIEND, FOE, OR BUSINESS F--KERY BYOD RIGHT HERE AND RIGHT FREAKING]]></description><link>http://direct.ecency.com/hive-163521/@itsmrhino/byod-strategy-liftoff</link><guid isPermaLink="true">http://direct.ecency.com/hive-163521/@itsmrhino/byod-strategy-liftoff</guid><category><![CDATA[hive-163521]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Thu, 07 Oct 2021 23:30:24 GMT</pubDate><enclosure url="https://images.ecency.com/p/Zskj9C56UonZ32EJw6nMcm9UJXZFc4FvMtk6wyeADqS9BGYH27avkUWvCgck3feSzgfvwLQZHjG5UNNNNQn3iZWGeU9JJmYDo1SHfrBA7z2w1qBphnox?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[GETTING BACK MY RHINO SWAGGER]]></title><description><![CDATA[Had to take a little more than a week away from my walk and talk initiative before it even got started. Between scheduling conflicts and some soreness, it just wasn't a great week plus. Today I finally]]></description><link>http://direct.ecency.com/hive-193552/@itsmrhino/actifit-itsmrhino-20211006t002516953z</link><guid isPermaLink="true">http://direct.ecency.com/hive-193552/@itsmrhino/actifit-itsmrhino-20211006t002516953z</guid><category><![CDATA[hive-193552]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Wed, 06 Oct 2021 00:25:18 GMT</pubDate><enclosure url="https://images.ecency.com/p/4HFqJv9qRjVecs4xkhd5EvhidWEEBnn9tCVDBkBhQpUFvab78MhbU1VtZSKwF4zyoF64vdWJ6vBFCCa7pDjhiWnRoYdVp8kXaaaoCUMuZCCRxd9ArsjKrN7us364XRPejmsHRC2XKaAYoLSGYnJpUPAZntt1FyB7kB8?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[PROTECTION OF BYOD: WRAP THOSE RASCALS IN SECURITY]]></title><description><![CDATA[This is the continuation of our series on Bring Your Own Device (BYOD). To recap, here is a list of the previous posts in order: BRING YOUR OWN DEVICE (BYOD): FRIEND, FOE, OR BUSINESS F--KERY BYOD RIGHT]]></description><link>http://direct.ecency.com/hive-163521/@itsmrhino/protection-of-byod-wrap-those</link><guid isPermaLink="true">http://direct.ecency.com/hive-163521/@itsmrhino/protection-of-byod-wrap-those</guid><category><![CDATA[hive-163521]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Mon, 04 Oct 2021 17:34:18 GMT</pubDate><enclosure url="https://images.ecency.com/p/PB8ro82ZpZP35bVGjGoE8x7YLjV9UWTvRS3x5NFPaYBQsDUun3zGcJSPifmAuKxBWz7KzbPvwQhLS4DNJuUq2x6uKf9SUhQ22BWajJnfNTzmoKL2?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[LEGAL & HR ISSUES WITH THE BIG BAD BYOD]]></title><description><![CDATA[We continue with our series on Bring Your Own Device (BYOD). Like I stated in the last post, I got sidetracked there for a while during some transition between blogs and with the ITSM Rhino site pre-launch.]]></description><link>http://direct.ecency.com/hive-150329/@itsmrhino/legal-and-hr-issues-with</link><guid isPermaLink="true">http://direct.ecency.com/hive-150329/@itsmrhino/legal-and-hr-issues-with</guid><category><![CDATA[hive-150329]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Fri, 01 Oct 2021 11:49:24 GMT</pubDate><enclosure url="https://images.ecency.com/p/2gsjgna1uruvGBHDnRaj2z6FsL6XEQR3pnqa26GnUyoyHneSEc27Uezq9ugA7yd88X9nidshMpRcAg9oVD33waGmAH8jBWCMAK4kuDL4X1rdKdjCKx?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[RISKS OF THE BIG BAD BYOD]]></title><description><![CDATA[We are finally picking up the BYOD series where we left off. Got sidetracked there for a while during some transition between blogs and with the ITSM Rhino site pre-launch. To recap, here is a list of]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/risks-of-the-big-bad</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/risks-of-the-big-bad</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Wed, 29 Sep 2021 06:00:57 GMT</pubDate><enclosure url="https://images.ecency.com/p/C3TZR1g81UNbFzApDTmvFYJczLb7FJz3TaMfBugj2a6HoVkGAX2AfSj76GJwxDvFLdBvBMrSye9CBrQqQ12QoJLoRQV3K1KMAq1NoB4MRCWs42zhBAs81Tk?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[CONCLUSION - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[Here we are. the conclusion of our six-part series on the 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. This is the culmination of six posts covering 28 tips. You can find the five previous posts]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/conclusion-5-steps-to-it</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/conclusion-5-steps-to-it</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Tue, 28 Sep 2021 16:00:03 GMT</pubDate><enclosure url="https://images.ecency.com/p/PB8ro82ZpZP35bVGjGoE8x7YLjV9UWTvRS3x5NFPYR3Z8JaDokzsjcBFMRKts3XDnbUs621JyAqFUMNauD2eVb38gejrvtirKYZwBa8pJ88GnbJn?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Part 5 - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[So in this post, we continue our six-part series on the 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. So far we have provided five posts covering 23 tips of what will be a total of 28 when this series]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/part-5-5-steps-to</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/part-5-5-steps-to</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sun, 26 Sep 2021 16:00:36 GMT</pubDate><enclosure url="https://images.ecency.com/p/Zskj9C56UonZ32EJw6nMcm9UJXZFc4FvMtk6wyeAaS6T9oMyDSsujYMt9bv66GRLvnzjAR938pijZnVUVQGwU8vUhGjPvXPF4kimEv3FxkLXDeGHif18?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Part 4 - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[So in this post, we continue our six-part series on the 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. So far we have provided four posts covering 17 tips of what will be a total of 28 when this series]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/part-4-5-steps-to</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/part-4-5-steps-to</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sat, 25 Sep 2021 16:10:09 GMT</pubDate><enclosure url="https://images.ecency.com/p/2gsjgna1uruvGBHDnRaj2z6FsL6XEQR3pnqa26GnVn4eaTVXJedGPUNsn6ET4Qi3jVXTinY2ZpQr6ufBVyMGB64NZkdsNrF5Ap2jXzfBeH4LbPqTBU?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Part 3 - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[This is a continuation of the six-part series on the 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. So far we have provided three posts covering 15 tips of what will be a total of 28 when this series]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/part-3-5-steps-to</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/part-3-5-steps-to</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Fri, 24 Sep 2021 18:01:57 GMT</pubDate><enclosure url="https://images.ecency.com/p/8SzwQc8j2KJa5zNbRVVrXkzCd9HNSAM9TwKNjpGfmYiWxXqWZjBGciKQt64AoCjR5uKaNC8mpqkDDzVEBAMFNUpeP57sMM6HEzC4NVWD8ifneki59Zx?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Part 2 - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[In the last few days, we have been posting a 6 part series on 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. So far we have made two posts, an Introduction post and the the second post was Part 1.]]></description><link>http://direct.ecency.com/hive-174578/@itsmrhino/part-1-5-steps-to-e3be9032061f8</link><guid isPermaLink="true">http://direct.ecency.com/hive-174578/@itsmrhino/part-1-5-steps-to-e3be9032061f8</guid><category><![CDATA[hive-174578]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Wed, 22 Sep 2021 11:05:30 GMT</pubDate><enclosure url="https://images.ecency.com/p/8SzwQc8j2KJa5zNbRVVrXkzCd9HNSAM9TwKNjpGftGhjcMu6vgNff4sPMUVpFirUj8dgVghjzMGww1QFS3g6Yq8cwt7YRa9sc14sGTsoNh38pc1SJXp?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[WALK-N-TALK ABOUT STEM & TECH]]></title><description><![CDATA[I've posted about doing my Walk-N-Talks before. This fat dude needs to get his wheels back under him after the last few months of health challenges. I would like to do a couple short walks a day. Maybe]]></description><link>http://direct.ecency.com/hive-193552/@itsmrhino/walk-n-talk-about-stem-and-tech</link><guid isPermaLink="true">http://direct.ecency.com/hive-193552/@itsmrhino/walk-n-talk-about-stem-and-tech</guid><category><![CDATA[hive-193552]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Mon, 20 Sep 2021 20:24:51 GMT</pubDate><enclosure url="https://images.ecency.com/p/4HFqJv9qRjVecs4xkhd5EvhidWEEBnn9tCVDBkBhQpUFvab78MhbU1VtRJ8tUpKhQAKC6RD1QgCRBxooDRnwyv1MiwQKcooRBpyXm7d7ydkd6pPdLVt2hmCRN5AAnCbVpWXWfoDQneBbMCH6fxGBzLFDMRE9PYSqP7G?format=match&amp;mode=fit" length="0" type="false"/></item></channel></rss>