I met Taylor at one of her 1989 Secret Sessions. I was invited to her home in Watch Hill, Rhode Island to her the entire 1989 album before it was released and to hang out with Taylor. In person, Taylor is extremely nice, funny, and sarcastic. We each had one-on-one time with her, as well as random mingling while she passed out cookies, and played us her album. When talking to her one-on-one she is extremely kind and listens very intently. She is great at small talk, and asking questions that make you feel comfortable. She is very open and caring towards us as fans - I mean she hugged me three times during our conversation. She clearly cultivates a good relationship with her employees who work for her via Taylor Nation. They all spoke highly of her, when Taylor was getting teary eyed over a girls story one of the Taylor Nation girls started crying. If you hated your boss you would not get emotional over their emotions. I have also interacted with Taylor on Tumblr and have followed her interactions with other fans. She is beyond kind and caring. I've seen her stand up to people who've bullied her fans, I've seen her send kind messages to my friend when she is hurting. While I understand her interactions with fans cannot always be considered "real life," the amount of time she dedicates to her fans, the fact that she invited us into her home, has visited fans homes, etc., are all extraordinary actions that suggest she must be kind and caring in "real life."