Emotional ability is a kind of ability that is built on emotional intelligence and can be acquired. A person's outstanding performance in work also depends on this ability. The core of this ability contains two kinds of abilities: First, empathy, including the ability to understand the feelings of others; The second is social ability, which allows people to deal with interpersonal emotions in a clever way.
Self-awareness, motivation, self-adjustment, empathy, and interpersonal relationships are the five factors that are the basis for learning practical skills, and emotional ability determines how much potential we have to learn practical skills. Our emotional abilities show how far we can reach our potential. For example, "good at serving customers" is based on empathy. Similarly, "honest and reliable" is based on self-regulation. "Control impulse" and "management emotion" are also based on self-regulation. Both "good at serving customers" and "honest and reliable" can make people perform well at work.
Only the high emotional intelligence can not guarantee that a person must learn the emotional ability needed in work. The high emotional intelligence only shows that they have great latent mechanics to the required emotional ability. For example, a person may have strong empathy, but may not necessarily have related abilities based on empathy, such as excellent customer service quality, first-class guidance ability, and the ability to unite the general team. The same applies to music. A person has a perfect voice and has to learn singing skills to become a good singer.
Emotional ability can be divided into several categories, each based on a common underlying emotional intelligence. Potential emotional intelligence is also crucial if one wants to learn the skills needed to win in the workplace. For example, if a person lacks social skills, he will be very difficult to persuade or motivate others. He will be unable to work in the leading group and will not be flexible. If a person lacks self-awareness, he will turn a blind eye to his own weaknesses, and he will lack self-confidence because he does not understand his own strengths.
No one is perfect. There are not many factors that contribute to outstanding work performance. We only need to be strong enough in certain capabilities. These required strengths are distributed in five aspects of emotional intelligence. In other words, all roads lead to Rome, and so is the way to success. Let's talk about the relationship between the five characteristics of emotional intelligence and the 25 emotional abilities.
Personal abilities -- These abilities determine how we manage ourselves.
Self-awareness.
The ability to understand one's inner state, preferences, resources, and intuition.
Emotional awareness: Be aware of your emotions and their effects.
Accurate self-assessment: Know your strengths and limitations.
Self-confidence: a strong affirmation of self-worth and competence.
Self-adjustment
The ability to control one's inner state, impulses, and resources.
Self-restraint: the ability to control destructive emotions and impulses.
Integrity: Always adhere to the standards of honesty and integrity.
Responsibility: Take responsibility for your performance.
Adaptability: the ability to be flexible in the face of change.
Innovation: Be open to new ideas, strategies and information, and open to ideas.
incentive
An emotional tendency to lead or drive a person toward a successful goal.
Achievement drivers: Strive to improve or strive to achieve excellence.
Commitment: Alignment with the goals of the team or organization.
Initiative: Be ready to seize the opportunity.
Optimism: Perseverance in pursuing goals despite setbacks.
Social abilities -- These abilities determine how we deal with relationships.
Empathy.
The ability to perceive the emotions, needs, and concerns of others.
• Understanding: the ability to perceive other people's emotions, understand their views, and take the initiative to care about other people's concerns.
Help others to progress: Be aware of their development needs and develop the capabilities they need.
Service positioning: Predicting, identifying and meeting customer needs.
Take advantage of diversity: Create and seize opportunities through diverse people.
Political sensitivity: the ability to detect the emotional orientation and power relations of the organization.
Social skills
Be good at influencing others to produce the desired response.
• Charisma: Can use effective strategies to convince others.
Communication skills: good listening and clear and powerful messages.
Conflict Control Capacity: Effective negotiation and successful handling of objections.
Leadership: Effective motivation and guidance for individuals and groups.
Resilience: to initiate or control change.
Cohesion: Nurturing people who are harmonious and supportive
Collaboration: Working with others to achieve common goals.
Team leadership: Group effect to achieve group goals.
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