We expect brand storytelling to do a lot of heavy lifting for our business. We want our story to engage prospective customers and communicate the value we create. We rely on storytelling to create a sense of belonging and encourage people to believe in our brand. Ultimately we expect that our story will convince and convert people from browsers to buyers and then later compel them to become raving fans. We embark on the storytelling journey with this huge set of expectations often without having clearly defined goals for our story strategy. Where should we begin?
Start by choosing a single, simple outcome that you can test and measure. Begin with that outcome and work backwards.
What’s the story you need to tell if your goal is to encourage people to sign up to receive more information? What message will resonate with existing customers you want to inform about your new product line? What’s the internal narrative of the new customers you’re trying to attract and how will you ensure your story aligns with what they care about?
A story is only as effective as the insight we have about the audience and our intention about where we hope to take them.
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