Liqui.io has some shitty support!!

So against my better judgement, I decided to use Liqui.io the other day. I had quit using the service for quite some time mainly because I was not agreeing with the level of support users would (not) receive.

However, with the upcoming news regarding Bitcoin, I decided I would consolidate a few of my riskier alts into Bitcoin. I transferred two transactions worth a total of around $4000 USD at the time.

The way an exchange often works, is that the address you send money to is not your actual wallet address. The money will first be deposited into a shared account, and then your portion will be transferred to another wallet. Using the ETH blockchain, I can see that the token transfers I sent went thru successfully and are in the initial, shared wallet. However, they never moved into my exchange wallet, effectively putting them in "jail".

I have been trying to contact Liqui support for days now and have been getting the cold shoulder. I am making this post to bring awareness to the situation because people should not allow themselves to be mistreated by shady exchanges. When a company makes the decision to become an exchange, they make the decision to provide the level of support required by their customers.

Going forward I will be thinking long and hard before using Liqui. Then I will find other alternatives before that. And then I will trade in small amounts at a time. Liqui is losing my trust more every day.

At this point in time I have not received any level of working support from Liqui to address this issue. If you have a large following, on Steem or Twitter, please share my post and hopefully Liqui will be compelled to address this issue.