Information and communication technologies (ICT) are the general expression of a variety of IT equipment, applications, networks and services, information and communication. Communication technology has become important in our daily lives. People and businesses use communication technology to get what they need. However, it also has its disadvantages. The communication technology in an organization includes things like voice mail, e-mail, teleconferencing and compressed video, GDSS (computer-aided decision-making and virtual reality).
All these forms of communication will help the growth of an organization, but they also have their drawbacks. Below I have listed the pros and cons of communication technology.
Benefits of communication technology in an organization
Managers communicate. This allows information to flow smoothly from the bottom up.
Accelerates decision-making in an organization: Communication technology speeds information transfer, and an organization's employees can quickly consult and analyze the information and make a decision as quickly as possible. Using online analytics processing (OLAP), employees can retrieve a database to obtain data about a specific customer or business, and make a quick decision based on the data retrieved from the database.
Increase Participation in Organizational Processes: Each employee has a specific role to perform and all this can be remotely monitored by the manager. Then all parties will be active, as their work is simplified by simple communication. Employees who are reluctant to seek advice and help use tools such as e-mail or instant messaging to ask colleagues for help and can use the same decision-making tools. and creative challenges.
Database to obtain data about a particular customer or topic and make a quick decision based on data extracted from that customer's database or a particular issue.
Increase Participation in Organizational Processes: Each employee has a specific task to perform, and all of this can be remotely controlled by the manager. Then all parties will be active, as their work is simplified by simple communication. Employees who are unwilling to seek advice and assistance use tools such as e-mail or instant messaging services to get help from colleagues in the organization and can use the same resources to participate. Design decisions and challenges. creative.
It influences the way people interact in organizations: look at an organization where you only see the manager twice a week. When he arrives, everyone has to talk to them and they have less time for each of them. But with e-mail you can just write an e-mail and send it to your supervisor or colleague. In that case, you do not have to stop what you are doing to solve your problem, but you will receive an immediate response and continue your work.
Organizational life structures: Communication technology sets everything it should be. It is not necessary to see papers and files anywhere in the office. All data is stored in the database and has less paperwork in the organization, which makes life easier at work. In addition, the organization will devote more time to other productive areas as the technology saves time to organize their data.
Open discussions support: Most organizations have used the Internet to create organizational forums where members of the organization can discuss various issues and find a solution. In this case, members can suggest areas for improvement within the organization.
Eliminate stereotypical classifications: According to the Urban Dictionary, stereotype is a term used to define all people of a particular belief in a predominantly negative category that reflects only some of the demographic characteristics. With communication technology, all this is eliminated as there is no personal communication. Employee stereotypes can lead to poor performance and low self-esteem among employees, making them a bad character.
It provides a voice for those who would not normally speak in a group: face-to-face communication is difficult for some people, so the use of communication technology will help them communicate effectively at work. Some employees may be afraid of face-to-face discussions, but these employees may have relevant suggestions or contributions that can help the organization to evolve, so they can easily use technological tools such as e-mail to express their concerns.
Disadvantages of communication technology in an organization
A poor substitute for face-to-face communication: As employees use machines to communicate, they have less time together and know each other better. This has led to an increase in bad relationships at work. Even if shy people benefit from this technology, they too are being taken the opportunity to learn to interact with others.
Staff Training Difficulty: When an organization implements a new system of communication technology, additional fees must be paid to train employees of the organization to effectively use this technology. Sometimes some employees do not learn as well as others, which can lead to job losses.
It can be very expensive to install a new communication system in a very large organization. For example, suppose an organization has more than 50 employees and wants them to access information from a central location. They have a solid database that will process all requests made by these staff in a minute and buy a computer for each of these employees.
I'm not sure: because the information has been centralized in a database, people are being exposed to bad intentions in the organization. The information can also be attacked by a hacker or a virus and all data is lost in a minute. Therefore, the organization must pay additional costs to keep this information secure.