Bots are being used more and more in companies these days. They are implemented on the website to give a more
convenient service to guest’s needs and their questions. Humans still control them in their businesses to
ascertain what kind of questions people ask and which are too difficult to be answered by the bot and have to
be handled by humans. The bots supply the information the user needs to know about the activities of the
company. Information is given the user via a link. Questions asked, the bots answer.
Bot technology is now used on the blockchain. This can also supply the company with all the information it
needs about its client. This information is placed on the blockchain. The blockchain is a data container and
the information stays there forever. No information can be changed and it is tamper–free.
Hotels are examples of the use of bots on the blockchain. The guest has an app and can also sign up on
facebook messenger. The bot asks the client which room he prefers and does he need room service; what does he
want for breakfast and even how his eggs must be cooked. This makes it much easier to gain information about
its guest. All this information is kept on the blockchain and saves a lot of time for the hotel staff. It
also assures that the information they receive is correct.
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The information received is processed by a smart contract on the blockchain. A smart contract is a contract
which cannot be changed. It is reliable and secure. The client has already made his reservation and have
supplied his requirements before entering the hotel. This can be a profitable money saver whereby the hotel
can exactly know what his guest is going to need beforehand.
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