I am offering $10,000.00 USD or (the equivalent in value of) in the crypto-currency of your choice to the individual(s) or divided among who helps me successfully recover my account at WEX.NZ. The bounty of $10,000USD in conditioned that 60% of my balance is recovered. In ADDITION, I will bonus 10% of the IOU promise tokens that is provided by WEX.NZ to you.
My account was on at BTC-e.com... now re-rebranded as WEX.NZ
Details:
On or about July 2, 2017 a group of us (information gathered from Bitcoin Talk and other support) experienced a breach or hacked BTC-e Account which the hackers removed our 2FA or whitelist security feature on our account which resulted in the locked down of our account. Most of us, non-related and in different parts of the world and states, experience similar hacks occurring in the same time period. When we contacted support for help, we all received what seemed to be a personalized response but later found to be a "Cut and Paste" type of response leading us to believe HUNDRED of accounts being hacked.
"Your account is blocked, the funds are safe, to unlock your account,
go through the verification procedure to a new email address."
Most of us had 2FA or white list security features removed which locked us out. E-Mailing support since then has been a nightmare. At first, when emailing support, we received email asking us to verify our account with deposits confirmation and supporting documents.
"Dear Customer,Thank you for contacting BTC-e.
Please send us the following information:
your transaction history (at least the last three (3) transactions);
the methods of deposit; the history of IP entries; the screenshot
of your BTC wallet. If you have further questions,
do not hesitate to contact us again. Best Regards, BTC-e Support Knowledge Base
Weeks would go by without any replies. When a reply was generated, it was often short and asking for the same information again. After a few weeks, we were all told again to get verified again with xbtc-e.com (https://www.xbtce.com/?type=exchange) as they are now handling the verification process. Again, majority of us provided Photo ID, Address, picture of us holding our ID, utilities bill, passport and verify our IP address, along with our deposits proof to the exchange. Again, we provided the info to support and days turns to weeks of silence.... eventually the help ticket gets closed out.
Shortly after, multiple USA Law Enforcement Agencies raided the exchange BTC-e.com
When contacting xbtce.com regarding our verification, we were told that:
Please note, you're now contacting xBTCe, not btc-e company.
Your xBTCe account was successfully verified. Unfortunately we
don't have access to any btc-e accounts. Please contact btc-e support
team directly regarding this issue. Thank you for understanding.
Should you have any questions, do not hesitate to contact us.
Best Regards,xBTCe
Early September BTC-e comes back as WEX.NZ and we all contact help support again. This time we get this message saying please wait until Sept 15, 2017:
Hello! You will have to pass verification on the new service.
More Information on this issue will be available after the launch of the new service.
Please wait. The start of the new service is scheduled for September 15, 2017
Then the emails provides us this list:
What documents will I need to submit for the verification:
- To check your identity you will have to submit one of the following documents:
Submit your ID, and fill in the necessary information:
- national passprot (spread)
- foreign passport (spread)
- id card (both sides)
- To submit proof of your residential address you need one of the following documents:
The following documents are accepted as a proof of residential address:
- Bank statement.
- Utility bill.
- Tax invoices.
- A document proof of your registration issued by the local government institutions.
- Judicial documents.
- Document issued by the government or other competent institutions.
- Agreement.
Requirements:
- Read and acknowledge the agreement;
- print the agreement;
- sign each page of the agreement;
- upload the scan-copy of each page in a good quality.
- A good quality selfie photo with a spread of passport in your hand.
Additionally, for the proof of identity we can ask you to send us:
- A photo with ID card/ foreign passport near your face.
- A photo with ID card/ foreign passport against the background of your personal account on our service.
Needless to say this a repeat process we already did and again like sheep, we submitted the info. Another week now has passed and it is now Sept 22, 2017. We receive an email saying sorry for the delay.
Dear users! Please accept our sincere apologies for the delay.
Verification on our platform for blocked users will be available next week.
We will inform you personally when this procedure starts. We have l
aunched the main service on time and this one will be launched on time too.
We hope you will stay with us, despite the inconvenience.
Thank you for your patience. Respectfully,WEX Support
Now Sept . 29, 2017, we are told those who have 2FA lockouts and White list issues will need more time and to wait to be contacted their support techs.
Hello! Due to technical reasons users blocked because of white IP or 2FA problems can
pass verification only after techsupport's notification in the ticked about their issue.
Users blocked by other reasons can have access to their account.
A few days later, tech support emails us and ask the same questions that have already been answered:
For account verification please send details of Your deposits to the exchange.
Please send wallet address to which you sent the Deposit.
When I logged into help center, I was found that my ticket was closed out and left un-answered. As of today, I have provided EVERYTHING to them what they have asked for. This includes Photo ID, IP Address, Deposits on account, Utility Bill, Photo, Selfie with ID, copy of ID front and back. Please Share and Spread the word. If you are experiencing this nightmare, you are not alone. The individuals list is growing everyday, so far we have people Washington State, California, New Mexico, Idaho, Oregon, Italy, Mexico, Canada, Australia and more. Combine balances is over 2 MILLION with us the people I have talked with.
Pay-out of bounty will be based on those who have helped me gain access to my locked account, either by reposting this the most to draw attention, or providing info on successfully accessing my account.
If I am able to access my account by the way of internet pressure of this post or your own post help getting this information going viral I will divide the $10K bounty among EVERYONE who has helped or played a role. Just to be clear, this bounty is from me alone, it can increase if others want to join in. UP VOTE AND COMMENT!!!!!
If you are a victim like myself and want to add to this bounty, contact me and I will add your name to my list, comment, up vote, share or let me know below. Together as a community we can put pressure on these people.
It has been over 4 months now. All documents are in, all verification has been done. All of BTC-e Users already lost 45% of their balances since the FBI raided the exchange. WEX.NZ still operates without any transparency. Who are your "Lawyer"?, No contact number, and most of all, you are hiding from legal contact. THIS IS A DEMAND FOR OUR MONEY BACK which you are holding. It clearly from all the correspondence you are stalling. "YOUR FUNDS ARE SAFE", GET VERIFIED... Yeah that was 4 months ago. BEFORE you got raided and now you won;t even give back the 55% you have??? GET REAL.
YOU TUBE - FACEBOOK - BITCOIN TALK - COIN DESK - YOU ARE GETTING EXPOSED.