Over the past few months, I have been taking some courses on Organizational Excellence, Customer service excellence, and Dominating your market and I have seen a few things that repeat throughout these courses. I want to share it and know what we think on it.
The first thing that keeps repeating is that business is basically serving people. Rendering services to people in exchange for money or something of equal value. Most of the time, people are after personal gain too much that they don't consider their customers or users, when market prices fluctuate or spike to the high end, it may never come back down even when it should get better. For some people doing business is just a means to an end, and that end is to make ends meet. No pun intended.
Second thing is that doing business shouldn't be about money. This one was hard to swallow because, I mean I used to think that the only end game imaginable was to make some bucks, seeing as there are very very few things money can't get you in life. But money cannot be the end game because it begs the question, how much money do you want to make? How much money can you make? At what point do you stop making money? Can you make all the money? No matter the amount you make, won't there be someone more wealthy than you?
Answering these questions immediately brings to our mind the pointlessness of pursuing wealth or money as it were. With different examples given throughout the courses, both from big business people or from large organizations, you realize that their purpose is rooted deeply in serving people, making a difference, solving human problems, solving Earth’s problems, making life easier, space exploration, digital and technical advancements, pushing towards a new age, etc.
Now, of course we need to make money and build up serious wealth, but if it is for it's sake, then there is no end and it won't satisfy, but if it's a means to a big end, an end even bigger than us like some of the examples I mentioned earlier, then in it will there be satisfaction.
The penitself.