<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[RSS Feed]]></title><description><![CDATA[RSS Feed]]></description><link>http://direct.ecency.com</link><image><url>http://direct.ecency.com/logo512.png</url><title>RSS Feed</title><link>http://direct.ecency.com</link></image><generator>RSS for Node</generator><lastBuildDate>Sun, 05 Apr 2026 07:13:02 GMT</lastBuildDate><atom:link href="http://direct.ecency.com/created/callcentersolution/rss.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Best Practices for Implementing IVR in Your Call Center Solution]]></title><description><![CDATA[IVRs have a coherent, focused purpose: self service. They are supposed to let callers handle issues without human interaction as far as possible but that distancing itself can distance customers when it]]></description><link>http://direct.ecency.com/callcentersolution/@bhageerath/best-practices-for-implementing-ivr-in-your-call-center-solution</link><guid isPermaLink="true">http://direct.ecency.com/callcentersolution/@bhageerath/best-practices-for-implementing-ivr-in-your-call-center-solution</guid><category><![CDATA[callcentersolution]]></category><dc:creator><![CDATA[bhageerath]]></dc:creator><pubDate>Mon, 25 Mar 2019 08:29:54 GMT</pubDate></item></channel></rss>