<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[RSS Feed]]></title><description><![CDATA[RSS Feed]]></description><link>http://direct.ecency.com</link><image><url>http://direct.ecency.com/logo512.png</url><title>RSS Feed</title><link>http://direct.ecency.com</link></image><generator>RSS for Node</generator><lastBuildDate>Mon, 27 Apr 2026 09:03:25 GMT</lastBuildDate><atom:link href="http://direct.ecency.com/created/ccaasoptimization/rss.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[How good contact center workforce optimization boosts efficiency]]></title><description><![CDATA[Getting the right people in the right place at the right time sounds simple, but in a contact center, it’s a serious technical challenge. Contact center workforce optimization tools help solve this puzzle]]></description><link>http://direct.ecency.com/ccaasconfiguration/@theblackchair/how-good-contact-center-workforce</link><guid isPermaLink="true">http://direct.ecency.com/ccaasconfiguration/@theblackchair/how-good-contact-center-workforce</guid><category><![CDATA[ccaasconfiguration]]></category><dc:creator><![CDATA[theblackchair]]></dc:creator><pubDate>Sat, 12 Jul 2025 03:04:39 GMT</pubDate><enclosure url="https://images.ecency.com/p/21PRtjKRXPQypcH1LSMRrRjFtyABChY3kMJBpT3n7GHm94fR7ohyHr2hGKnMnh4UGyAgcFUUH4muNJ34ySKQAen7eHfngtdHUakkVtBZAJRUGgdsRnuZ6WAxdWUUt7F1FSy6XvpPgxo6R7cPaK4nMSv?format=match&amp;mode=fit" length="0" type="false"/></item></channel></rss>