<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[RSS Feed]]></title><description><![CDATA[RSS Feed]]></description><link>http://direct.ecency.com</link><image><url>http://direct.ecency.com/logo512.png</url><title>RSS Feed</title><link>http://direct.ecency.com</link></image><generator>RSS for Node</generator><lastBuildDate>Tue, 05 May 2026 06:40:46 GMT</lastBuildDate><atom:link href="http://direct.ecency.com/created/customersatifaction/rss.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[What Will You Do When the Phones Stop Ringing?]]></title><description><![CDATA[  It is quite probable, of course, that the phones will not stop  ringing altogether. But the contact center that is prepared for such an  eventuality will be better positioned to be]]></description><link>http://direct.ecency.com/contactcenter/@jacknight/what-will-you-do-when-the-phones-stop-ringing</link><guid isPermaLink="true">http://direct.ecency.com/contactcenter/@jacknight/what-will-you-do-when-the-phones-stop-ringing</guid><category><![CDATA[contactcenter]]></category><dc:creator><![CDATA[jacknight]]></dc:creator><pubDate>Tue, 13 Dec 2016 09:02:57 GMT</pubDate><enclosure url="https://images.ecency.com/p/6gUbcKN7UxenvRnC374nDUwCzpuS9sUoJApXi7FRkM78tEeLL6VZjk3YEej6in4zhhF1cA?format=match&amp;mode=fit" length="0" type="false"/></item></channel></rss>