<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[RSS Feed]]></title><description><![CDATA[RSS Feed]]></description><link>http://direct.ecency.com</link><image><url>http://direct.ecency.com/logo512.png</url><title>RSS Feed</title><link>http://direct.ecency.com</link></image><generator>RSS for Node</generator><lastBuildDate>Wed, 13 May 2026 20:27:53 GMT</lastBuildDate><atom:link href="http://direct.ecency.com/created/customerservicelanguage/rss.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[What Your Customers Don't Want to Hear--and What to Say Instead]]></title><description><![CDATA[A couple of weeks ago I had the opportunity to direct an hour-long seminar for the Greater Hall Chamber of Commerce in Gainesville, Georgia. The photo shows some of the 50 participants. In this interactive]]></description><link>http://direct.ecency.com/bizcommunication/@bizcommunication/what-customers-don-t-want-to-hear-and-what-to-say-instead</link><guid isPermaLink="true">http://direct.ecency.com/bizcommunication/@bizcommunication/what-customers-don-t-want-to-hear-and-what-to-say-instead</guid><category><![CDATA[bizcommunication]]></category><dc:creator><![CDATA[bizcommunication]]></dc:creator><pubDate>Mon, 07 Aug 2017 15:18:03 GMT</pubDate><enclosure url="https://images.ecency.com/p/6VvuHGsoU2QD2aHbJiivbVZV6nAA4BJrX2xi1YbtxtC2aWmdEnyMZ4C8hvmnkK878e7iXPruxQ1tNW5edWfgn7PFhZSGv4wo9GuHn2YE5UkGWrQHgjPHGv2SRcgC94?format=match&amp;mode=fit" length="0" type="false"/></item></channel></rss>