<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[RSS Feed]]></title><description><![CDATA[RSS Feed]]></description><link>http://direct.ecency.com</link><image><url>http://direct.ecency.com/logo512.png</url><title>RSS Feed</title><link>http://direct.ecency.com</link></image><generator>RSS for Node</generator><lastBuildDate>Thu, 16 Apr 2026 03:04:58 GMT</lastBuildDate><atom:link href="http://direct.ecency.com/created/itil/rss.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #2]]></title><description><![CDATA[This is the third post in a series about Improving Service Desk Effectiveness. You can find the first two posts at the links below: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION AMP UP YOUR]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Thu, 23 Dec 2021 00:58:42 GMT</pubDate><enclosure url="https://images.ecency.com/p/3W72119s5BjW4PvRk9nXBzqrPWMsMTjNrXDPFFf11qTMg2K4mi4gr3LfiXwowR6TkDDAMKZFoqyCo8Q1DAYrwj77wkuEyeXU5EUsuZiALbUbKf5S2vgZGz?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #1]]></title><description><![CDATA[About two days ago we posted our introduction in this series of what will be six posts. You can find the first introduction post here: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION. In summary,]]></description><link>http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-in-5-steps---step-1</link><guid isPermaLink="true">http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-in-5-steps---step-1</guid><category><![CDATA[hive-174578]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Tue, 21 Dec 2021 04:27:42 GMT</pubDate><enclosure url="https://images.ecency.com/p/FUkUE5bzkAZT3HzV5tJDiU2ik81PCd4JCyhWnRcDN8XJsVFY3UNB8DCVxEdpDmsXKE7Hxzz2ntP8RHisn4rSf7pPP23fHFcaMs6vaeBx3wxALZY3bauAwaoD5qauS2nXNTp5Ap8NFLfq3XW3MmuRA3F9YRo7q7MQpvKQ?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION]]></title><description><![CDATA[This is the first post in a series of six. This is the introductory post and gets you started on this journey in achieving service desk effectiveness. These five steps covered in this series will help]]></description><link>http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-using-these-5-steps</link><guid isPermaLink="true">http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-using-these-5-steps</guid><category><![CDATA[hive-174578]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sun, 19 Dec 2021 13:45:39 GMT</pubDate><enclosure url="https://images.ecency.com/p/FUkUE5bzkAZT3HzV5tJDiU2ik81PCd4JCyhWnRcDN8XJsVFY3UNB8DCVxEdpDmsXKE7Hxzz1dDKBM56HjR5gjnMjYaTt2eVbvPBAnXPDfd576v2KKatzw5XwLDpPmsoByTCwgKzoSU8Qch4xMGPNFGx6fUf3S3T7idZG?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AGILE ITSM: THE ESSENTIALS – 5 TIPS TO ENSURE ITSM IS AGILE]]></title><description><![CDATA[This is the fourth post in the series on Agile ITSM. You can find the first three posts at the links below: AGILE ITSM: THE ESSENTIALS - INTRODUCTION AGILE ITSM: THE ESSENTIALS –AGILE FUNDAMENTALS AGILE]]></description><link>http://direct.ecency.com/hive-196387/@joerhino/agile-itsm-the-essentials---5-tips-to-ensure-itsm-is-agile</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@joerhino/agile-itsm-the-essentials---5-tips-to-ensure-itsm-is-agile</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[joerhino]]></dc:creator><pubDate>Sun, 12 Dec 2021 14:26:06 GMT</pubDate><enclosure url="https://images.ecency.com/p/4HFqJv9qRjVecs4xkhd5EvhidWEEBnn9tCVDBkBhQpUFvab78MhbU1VtZSKwF4zyoF64vdTxSR1CZhiX8VEHxYhr7vp7N2mCPpYebtz6uxg1gFjEdU1BFyhY62v71LXfZSHCitg61TT5uAXobBnktAWGgKbbe7csArA?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL and COBIT: Can They Work Together?]]></title><description><![CDATA[If your IT service management is looking to improve its maturity. And you want to do this by improving governance compliance and focusing more on risk management. ITIL 4 and COBIT 2019 marriage will help]]></description><link>http://direct.ecency.com/hive-132127/@joebrochin/pwkxteuo</link><guid isPermaLink="true">http://direct.ecency.com/hive-132127/@joebrochin/pwkxteuo</guid><category><![CDATA[hive-132127]]></category><dc:creator><![CDATA[joebrochin]]></dc:creator><pubDate>Wed, 21 Oct 2020 10:15:06 GMT</pubDate><enclosure url="https://images.ecency.com/p/CQdwDW6BZfWWtctopKyTJuDRdBH4KXwm9ijE6sZXmjHYfZbLVEvm3GgtWaDBC1k?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[IT Policy and IT Service Management process consulting with 30 years of experience]]></title><description><![CDATA[Let me show you how IT policy and ITSM can increase your productivity, Efficiency, Profitability, and provide more value to customers. Our IT Policy and ITSM Services: Provide for Policy and Processes]]></description><link>http://direct.ecency.com/hive-132127/@joebrochin/xudvzcby</link><guid isPermaLink="true">http://direct.ecency.com/hive-132127/@joebrochin/xudvzcby</guid><category><![CDATA[hive-132127]]></category><dc:creator><![CDATA[joebrochin]]></dc:creator><pubDate>Thu, 01 Oct 2020 09:55:06 GMT</pubDate><enclosure url="https://images.ecency.com/p/CQdwDW6BZfWWtctopKyTJuDRdBH4KXwm9ijE6sZXr5vysCgfWgK7gUob7gzS6dt?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[The ITaaS Revolution]]></title><description><![CDATA[ITaaS is nothing new? Really, come on, give me a break! Everyone involved with the cloud in the beginning years of marketplace listened to something like this naïve, and somewhat irritating statement often:]]></description><link>http://direct.ecency.com/itsm/@joebrochin/theitaasrevolution-mpyfe786lv</link><guid isPermaLink="true">http://direct.ecency.com/itsm/@joebrochin/theitaasrevolution-mpyfe786lv</guid><category><![CDATA[itsm]]></category><dc:creator><![CDATA[joebrochin]]></dc:creator><pubDate>Fri, 27 Dec 2019 09:50:03 GMT</pubDate><enclosure url="https://images.ecency.com/p/23KQwnti57su3NNG5XJHS7xv1hWKhiFudkBqNVHFiGwcxKyXvmSa7tJyafZ6YJzywikEbJAHdJnyDGuVKH5yYgpoHUwT7Ua?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL  Appoval Dubai]]></title><description><![CDATA[ITIL 4 is a mix of all the past ITIL variants and most recent innovation to give the most ideal ITSM backing to the IT specialist co-op associations. There are some new idea increments to this rendition,]]></description><link>http://direct.ecency.com/itil/@silentstudent/itil-appoval-dubai</link><guid isPermaLink="true">http://direct.ecency.com/itil/@silentstudent/itil-appoval-dubai</guid><category><![CDATA[itil]]></category><dc:creator><![CDATA[silentstudent]]></dc:creator><pubDate>Fri, 27 Dec 2019 06:28:12 GMT</pubDate><enclosure url="https://images.ecency.com/p/C3TZR1g81UNaPs7vzNXHueW5ZM76DSHWEY7onmfLxcK2iPPdDEJKE4kbPHBbMTcEqXBWQtAwSp2onmNCpTRwjqFhkZoSFpvjL2BqPcBEFiZFv9b3mUxdrer?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Me and My Baby Girl]]></title><description><![CDATA[Another night working on an IT Service Management and ITIL survey with the help of my baby girl.]]></description><link>http://direct.ecency.com/dog/@joebrochin/me-and-my-baby-girl-0hnxezbd</link><guid isPermaLink="true">http://direct.ecency.com/dog/@joebrochin/me-and-my-baby-girl-0hnxezbd</guid><category><![CDATA[dog]]></category><dc:creator><![CDATA[joebrochin]]></dc:creator><pubDate>Sun, 13 Oct 2019 12:58:09 GMT</pubDate><enclosure url="https://images.ecency.com/p/3W72119s5BjVtYhc8EyUCS1n2TpsbpKuDhBkZTQTi2NsGVP3cuDYfbsXixUJaLu9htG2VHvcMrAnkjx2vENH6aVhvd7dBfp58KcE2585GzyCWMEVi3jL9U?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL - Conceito de Processo]]></title><description><![CDATA[Conceito de Processo para o ITIL ▶️ DTube ▶️ IPFS]]></description><link>http://direct.ecency.com/dtube/@almeidajunior/eltzc29v1yi</link><guid isPermaLink="true">http://direct.ecency.com/dtube/@almeidajunior/eltzc29v1yi</guid><category><![CDATA[dtube]]></category><dc:creator><![CDATA[almeidajunior]]></dc:creator><pubDate>Fri, 23 Aug 2019 09:41:36 GMT</pubDate><enclosure url="https://images.ecency.com/p/2YRZBi4FZVHefWK95n7kbpqRg6FYqwQxXZVtZN6wpwa686wrp6n74i8ikDxwB2Mynk3pDwmF7mW4MyaQCjSQvfjHeiC2meP1Gdp?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL - Implementación]]></title><description><![CDATA[¿Como serían los pasos para la complementación de ITIL? fuente Implementación de ITIL. Para la implementación describiremos una serie de pasos concretos. Debemos identificar los procesos actuales: Cada]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/itil-implementacion</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/itil-implementacion</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Sun, 18 Nov 2018 22:51:48 GMT</pubDate><enclosure url="https://images.ecency.com/p/23KQwnog7Q1CW8nRsKfdfseM6rxR4hZjTW9jAw7ddfZUjLFJKhfAxwuvFbo5aRZQfKKhq5T8rpN9s1c1zyBHVz6PYzU7AKG?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL - Conformidad para las empresas]]></title><description><![CDATA[Para las empresas, el camino hacia la conformidad en ITIL es un poco diferente fuente Actualmente no existe una auditoría o una evaluación que avale la conformidad de la empresa con ITIL, también podemos]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/itil-conformidad-para-las-empresas</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/itil-conformidad-para-las-empresas</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Sat, 17 Nov 2018 20:24:24 GMT</pubDate><enclosure url="https://images.ecency.com/p/2923mMxKEVjzteT67erEtC1wVWiK6Hbp47LFWoSDYW4jx2YWgNQBf1z3GuUV23RQrT6J3822vfKFeGUJsQ42qbjSXTx9ye1p2KtHVvYk9eJE6z?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL - ¿Como es evaluado quien desea certificar?]]></title><description><![CDATA[¿Cómo será evaluado? fuente Evaluación de las certificaciones por niveles En cada uno de los niveles hay un examen de múltiples respuestas que evaluarán cuál es la comprensión en el marco de ITIL. En muchos]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/itil-como-es-evaluado-quien-desea-certificar</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/itil-como-es-evaluado-quien-desea-certificar</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Fri, 16 Nov 2018 20:53:39 GMT</pubDate><enclosure url="https://images.ecency.com/p/hgjbks2vRxvp3qu9Yi7B8XZyDfUN4CdiaSDwYvE83ZBjMQpQ6Q7wa1nRAEu2ewmJsbn1fUBP3dm6EAS923cpTAgvfp?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL - Tipos de certificaciones. / ITIL - Types of certifications.]]></title><description><![CDATA[Certificaciones ITIL para las personas fuente Existen varios niveles de certificación ITIL para las personas. 1 - Los fundamentos ITIL 2 - Nivel intermedio ITIL 3 - Gestión de ITIL en un ciclo de vida.]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/itil-tipos-de-certificaciones-itil-types-of-certifications</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/itil-tipos-de-certificaciones-itil-types-of-certifications</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Thu, 15 Nov 2018 22:29:51 GMT</pubDate><enclosure url="https://images.ecency.com/p/RGguko3kKHoTo9ccEEBVTsKNqMBXEcBo3F9n3FEt2BH4W5ffj71Rvz1YsNM9b6xjsuwYZppttQChgC5N4xrsHUHXsrv4G22m7cFTa1by2TB8FhtaPUSd2zqxiWoyFJN?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL - Algunos pasos prácticos]]></title><description><![CDATA[Veremos algunos pasos prácticos para obtener ITIL- fuente En este caso en necesario entender que ITIL NO es una norma o standard como ISO Es un conjunto de librerías de mejores prácticas. La norma que]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/itil-algunos-pasos-practicos</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/itil-algunos-pasos-practicos</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Wed, 14 Nov 2018 22:16:27 GMT</pubDate><enclosure url="https://images.ecency.com/p/qjrE4uukrGhNPjj7Fi4FfUpvJPvP3ChMoNc5rNALj2cA1sRRS3yBTUTGZp7v5vfjQHXz99A9vbwmxV4tbRLZPb4Ch7hSuNoDfr9BQ1D3gneZ9dhjdWcQyxdt?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL ¿En que beneficia a las prsonas?]]></title><description><![CDATA[LINK ¿Qué beneficios tiene ITIL para las personas? 1 -Hace que las personas sean mas productivas: con una certificación en ITIL usted puede desarrollar sus habilidades y mejorar su desempeño en TI, por]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/itil-en-que-beneficia-a-las-prsonas</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/itil-en-que-beneficia-a-las-prsonas</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Tue, 13 Nov 2018 21:30:51 GMT</pubDate><enclosure url="https://images.ecency.com/p/3HaJVvr6qfokhP4rDG4rHtdtd8qYp1MQB286rZCceqWFGYDuKdim7LL6gtaTxDGcb9zmdwsBVhu8Uupt3qg2gq4L6SHsh38q5gbBvbo?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL ¿Que valor aportaría a la organización? II]]></title><description><![CDATA[A continuación veremos el valor que ITIL puede aportar a una organización (Segunda parte). fuente La importancia de aplicar ITIL en nuestra organización 2° Parte 4 - Ahorro financiero: Aplicando ITIL en]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/itil-que-valor-aportaria-a-la-organizacion-ii</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/itil-que-valor-aportaria-a-la-organizacion-ii</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Mon, 12 Nov 2018 23:42:51 GMT</pubDate><enclosure url="https://images.ecency.com/p/DVAkPHVCq7eeHqH9puMwR2J9vXetNTDCvwcH64Cci4qFzPJijUkLuVz1TZYZ5fZ7v42PxijyNQKWJS?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL ¿Que valor aportaría a la organización?]]></title><description><![CDATA[A continuación veremos el valor que ITIL puede aportar a una organización. fuente Hemos visto en ublicaciones anteriores la importancia de aplicar ITIL en nuestra organización. Si en una organización]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/itil-que-valor-aportaria-a-la-organizacion</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/itil-que-valor-aportaria-a-la-organizacion</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Sun, 11 Nov 2018 21:38:09 GMT</pubDate><enclosure url="https://images.ecency.com/p/5bEGgqZEHBMds6To8UNR4WsrEWGWevv5fULN1XRntFZYrggSUEDiPnU59JsBjXHpr6ZcD3EjBfZAr7kpnBV3W7Qtz1FNo7u8?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[ITIL ¿cómo es realmente? (Segunda parte)]]></title><description><![CDATA[Explicaremos como es realmente ITIL y como se aplicaría. fuente Para comprender un poco mejor que es ITIL, veremos que está comprendido en 5 etapas. Estrategias de servicio: Esto consiste en alinear los]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/itil-como-es-realmente-segunda-parte</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/itil-como-es-realmente-segunda-parte</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Sat, 10 Nov 2018 22:20:36 GMT</pubDate><enclosure url="https://images.ecency.com/p/X37EMMe7x1dBWU9uq1r6F61VcYWJYA8G19LmdGBx1AKbQLeHgHaj8kUPxV6c6YHPsPoFoFCqrMYECXjMQoC4PpVwJYwbVygthbwV8?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[¿Que es ITIL, lo has escuchado alguna vez?]]></title><description><![CDATA[I.T.I.L. (Information Technology infrastructure Library) fuente Siguiendo con el tema de las normas, ahora continuamos con ITIL A pesar del nombre tan largo que quiere decir: "Biblioteca de]]></description><link>http://direct.ecency.com/contest/@fullcolorpy/que-es-itil-lo-has-escuchado-alguna-vez</link><guid isPermaLink="true">http://direct.ecency.com/contest/@fullcolorpy/que-es-itil-lo-has-escuchado-alguna-vez</guid><category><![CDATA[contest]]></category><dc:creator><![CDATA[fullcolorpy]]></dc:creator><pubDate>Thu, 08 Nov 2018 21:28:42 GMT</pubDate><enclosure url="https://images.ecency.com/p/C3TZR1g81UNaPs7vzNXHueW5ZM76DSHWEY7onmfLxcK2iP9RxKRXFRx12EYSbmDu8936r1UfA7jd3PGbo2pLa3p6i6rd4GxFR3jZFb6sdFGa937a3kWpysk?format=match&amp;mode=fit" length="0" type="false"/></item></channel></rss>