<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[RSS Feed]]></title><description><![CDATA[RSS Feed]]></description><link>http://direct.ecency.com</link><image><url>http://direct.ecency.com/logo512.png</url><title>RSS Feed</title><link>http://direct.ecency.com</link></image><generator>RSS for Node</generator><lastBuildDate>Tue, 21 Apr 2026 11:58:39 GMT</lastBuildDate><atom:link href="http://direct.ecency.com/created/itsm/rss.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[THE SECRET TO PREVENTING BUSINESS DESTROYING DOWNTIME ]]></title><description><![CDATA[A few weeks ago, I heard about someone who had their Google account getting frozen. Turns out he let his Google drive account exceed his storage limit. And instead of just paying the $2 a month to upgrade]]></description><link>http://direct.ecency.com/hive-163521/@jreey274/the-secret-to-preventing-business-destroying-downtime</link><guid isPermaLink="true">http://direct.ecency.com/hive-163521/@jreey274/the-secret-to-preventing-business-destroying-downtime</guid><category><![CDATA[hive-163521]]></category><dc:creator><![CDATA[jreey274]]></dc:creator><pubDate>Thu, 02 Jan 2025 23:11:15 GMT</pubDate><enclosure url="https://images.ecency.com/p/2dk2RRM2dZ8gKjXsrozapsD83FxL3Xbyyi5LFttAhrXxr16mCe4arfLHj5EWpEXfXR8kNQmQrYSGvghQ8sSXL7uu8EzqT5w4Y5DTNSxRKdXdgPbwUS7XJJS1ctcsSMci6k52rZja5Z3xbVwXFnnbtcW64ZQzUYtgbUM5usqkAr?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[BUSINESS IN THE 21ST CENTURY DICTATES ITSM IN THE FUTURE]]></title><description><![CDATA[Before the start of 2020, much needed to change in IT service management (ITSM). Then, as the COVID-19 crisis threw the world into disarray, the necessity to rapidly improve your company's ITSM skills]]></description><link>http://direct.ecency.com/hive-163521/@itsmrhino/business-in-the-21st-century</link><guid isPermaLink="true">http://direct.ecency.com/hive-163521/@itsmrhino/business-in-the-21st-century</guid><category><![CDATA[hive-163521]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Tue, 04 Jan 2022 09:45:54 GMT</pubDate><enclosure url="https://images.ecency.com/p/4HFqJv9qRjVecs4xkhd5EvhidWEEBnn9tCVDBkBhQpUFvab78MhbU1VtZSKwF4zyoF64vdUavd4V9HspjsRX5JXJccC2Kmww4KMSUtM1humBVQiDdFepRpWVdp8TB3VX4eCBQnCKEXYjaZun7gVeqL9DbsX2RAFmCqU?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #4]]></title><description><![CDATA[This is the fifth post in a series about Improving Service Desk Effectiveness. You can find the first four posts at the links below: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION AMP UP YOUR]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk-7ac4a571fb93f</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk-7ac4a571fb93f</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sat, 25 Dec 2021 11:05:54 GMT</pubDate><enclosure url="https://images.ecency.com/p/3W72119s5BjW4PvRk9nXBzqrPWMsMTjNrXDPFFf13VfwnVXg9J8ecdCqMV6Nc4JKxgkPStjY1DUxEbnWHDcdikpH3fRLiUGhx64iqkdCfMhDUWS3AvjefQ?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK IN 5 STEPS – STEP #3]]></title><description><![CDATA[This is the fourth post in a series about Improving Service Desk Effectiveness. You can find the first three posts at the links below: AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION AMP UP]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk-ae398d284f01c</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/amp-up-your-service-desk-ae398d284f01c</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Thu, 23 Dec 2021 20:29:30 GMT</pubDate><enclosure url="https://images.ecency.com/p/8SzwQc8j2KJa5zNbRVVrXkzCd9HNSAM9TwKNjpGfmrm6Jprktd9rvbpvdbJapjQrkNQjNzG9z29syJGWa73VaGswYBFceEYvuq2umbouTVUHSXbmBcJ?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION]]></title><description><![CDATA[This is the first post in a series of six. This is the introductory post and gets you started on this journey in achieving service desk effectiveness. These five steps covered in this series will help]]></description><link>http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-using-these-5-steps</link><guid isPermaLink="true">http://direct.ecency.com/hive-174578/@itsmrhino/amp-up-your-service-desk-using-these-5-steps</guid><category><![CDATA[hive-174578]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sun, 19 Dec 2021 13:45:39 GMT</pubDate><enclosure url="https://images.ecency.com/p/FUkUE5bzkAZT3HzV5tJDiU2ik81PCd4JCyhWnRcDN8XJsVFY3UNB8DCVxEdpDmsXKE7Hxzz1dDKBM56HjR5gjnMjYaTt2eVbvPBAnXPDfd576v2KKatzw5XwLDpPmsoByTCwgKzoSU8Qch4xMGPNFGx6fUf3S3T7idZG?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AGILE ITSM: THE ESSENTIALS – 5 TIPS TO ENSURE ITSM IS AGILE]]></title><description><![CDATA[This is the fourth post in the series on Agile ITSM. You can find the first three posts at the links below: AGILE ITSM: THE ESSENTIALS - INTRODUCTION AGILE ITSM: THE ESSENTIALS –AGILE FUNDAMENTALS AGILE]]></description><link>http://direct.ecency.com/hive-196387/@joerhino/agile-itsm-the-essentials---5-tips-to-ensure-itsm-is-agile</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@joerhino/agile-itsm-the-essentials---5-tips-to-ensure-itsm-is-agile</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[joerhino]]></dc:creator><pubDate>Sun, 12 Dec 2021 14:26:06 GMT</pubDate><enclosure url="https://images.ecency.com/p/4HFqJv9qRjVecs4xkhd5EvhidWEEBnn9tCVDBkBhQpUFvab78MhbU1VtZSKwF4zyoF64vdTxSR1CZhiX8VEHxYhr7vp7N2mCPpYebtz6uxg1gFjEdU1BFyhY62v71LXfZSHCitg61TT5uAXobBnktAWGgKbbe7csArA?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AGILE ITSM: THE ESSENTIALS –AGILE FUNDAMENTALS]]></title><description><![CDATA[This is the second post in my series on Agile ITSM. You can find the introductory post HERE. This post will be the longest in the series by far, so I hope you stick with it because it is the foundational]]></description><link>http://direct.ecency.com/hive-196387/@joerhino/agile-itsm-the-essentials--agile-fundamentals</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@joerhino/agile-itsm-the-essentials--agile-fundamentals</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[joerhino]]></dc:creator><pubDate>Fri, 10 Dec 2021 16:10:45 GMT</pubDate><enclosure url="https://images.ecency.com/p/4HFqJv9qRjVecs4xkhd5EvhidWEEBnn9tCVDBkBhQpUFvab78MhbU1VtZSKwF4zyoF64vdSuFpggyukf4JScJeCk6P3BeJnpeT1TAaHEPVzKHN1SrjQ6tD4dkh1Lf8mQzqvzC6DKaWzA9ynLDtdtY2wmqc2zA4kqnZ4?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[AGILE ITSM: THE ESSENTIALS - INTRODUCTION]]></title><description><![CDATA[It has been a while since I posted, so I better just get right to it with no BS excuses as to why. Introduction – Is Agile Here to Stay? The agile method is not a fringe concept, and in this post-pandemic]]></description><link>http://direct.ecency.com/hive-196387/@joerhino/agile-itsm-the-essentials-introduction</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@joerhino/agile-itsm-the-essentials-introduction</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[joerhino]]></dc:creator><pubDate>Thu, 09 Dec 2021 18:08:33 GMT</pubDate><enclosure url="https://images.ecency.com/p/4HFqJv9qRjVecs4xkhd5EvhidWEEBnn9tCVDBkBhQpUFvab78MhbU1VtZSKwF4zyoF64vdStBxJM72wmpgAHhzCUwrqrgMTDSz8A2j6aw2Bwt5mMzQ9PuiST7b2CQzdQi4xodGAoAuuKwWJPZ2eT7QwXSGawc4DR4g6?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[BYOD STRATEGY LIFTOFF]]></title><description><![CDATA[This is the conclusion of the series on BYOD policy. To recap, here is a list of the previous posts in order: BRING YOUR OWN DEVICE (BYOD): FRIEND, FOE, OR BUSINESS F--KERY BYOD RIGHT HERE AND RIGHT FREAKING]]></description><link>http://direct.ecency.com/hive-163521/@itsmrhino/byod-strategy-liftoff</link><guid isPermaLink="true">http://direct.ecency.com/hive-163521/@itsmrhino/byod-strategy-liftoff</guid><category><![CDATA[hive-163521]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Thu, 07 Oct 2021 23:30:24 GMT</pubDate><enclosure url="https://images.ecency.com/p/Zskj9C56UonZ32EJw6nMcm9UJXZFc4FvMtk6wyeADqS9BGYH27avkUWvCgck3feSzgfvwLQZHjG5UNNNNQn3iZWGeU9JJmYDo1SHfrBA7z2w1qBphnox?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[PROTECTION OF BYOD: WRAP THOSE RASCALS IN SECURITY]]></title><description><![CDATA[This is the continuation of our series on Bring Your Own Device (BYOD). To recap, here is a list of the previous posts in order: BRING YOUR OWN DEVICE (BYOD): FRIEND, FOE, OR BUSINESS F--KERY BYOD RIGHT]]></description><link>http://direct.ecency.com/hive-163521/@itsmrhino/protection-of-byod-wrap-those</link><guid isPermaLink="true">http://direct.ecency.com/hive-163521/@itsmrhino/protection-of-byod-wrap-those</guid><category><![CDATA[hive-163521]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Mon, 04 Oct 2021 17:34:18 GMT</pubDate><enclosure url="https://images.ecency.com/p/PB8ro82ZpZP35bVGjGoE8x7YLjV9UWTvRS3x5NFPaYBQsDUun3zGcJSPifmAuKxBWz7KzbPvwQhLS4DNJuUq2x6uKf9SUhQ22BWajJnfNTzmoKL2?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[LEGAL & HR ISSUES WITH THE BIG BAD BYOD]]></title><description><![CDATA[We continue with our series on Bring Your Own Device (BYOD). Like I stated in the last post, I got sidetracked there for a while during some transition between blogs and with the ITSM Rhino site pre-launch.]]></description><link>http://direct.ecency.com/hive-150329/@itsmrhino/legal-and-hr-issues-with</link><guid isPermaLink="true">http://direct.ecency.com/hive-150329/@itsmrhino/legal-and-hr-issues-with</guid><category><![CDATA[hive-150329]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Fri, 01 Oct 2021 11:49:24 GMT</pubDate><enclosure url="https://images.ecency.com/p/2gsjgna1uruvGBHDnRaj2z6FsL6XEQR3pnqa26GnUyoyHneSEc27Uezq9ugA7yd88X9nidshMpRcAg9oVD33waGmAH8jBWCMAK4kuDL4X1rdKdjCKx?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[RISKS OF THE BIG BAD BYOD]]></title><description><![CDATA[We are finally picking up the BYOD series where we left off. Got sidetracked there for a while during some transition between blogs and with the ITSM Rhino site pre-launch. To recap, here is a list of]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/risks-of-the-big-bad</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/risks-of-the-big-bad</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Wed, 29 Sep 2021 06:00:57 GMT</pubDate><enclosure url="https://images.ecency.com/p/C3TZR1g81UNbFzApDTmvFYJczLb7FJz3TaMfBugj2a6HoVkGAX2AfSj76GJwxDvFLdBvBMrSye9CBrQqQ12QoJLoRQV3K1KMAq1NoB4MRCWs42zhBAs81Tk?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[CONCLUSION - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[Here we are. the conclusion of our six-part series on the 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. This is the culmination of six posts covering 28 tips. You can find the five previous posts]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/conclusion-5-steps-to-it</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/conclusion-5-steps-to-it</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Tue, 28 Sep 2021 16:00:03 GMT</pubDate><enclosure url="https://images.ecency.com/p/PB8ro82ZpZP35bVGjGoE8x7YLjV9UWTvRS3x5NFPYR3Z8JaDokzsjcBFMRKts3XDnbUs621JyAqFUMNauD2eVb38gejrvtirKYZwBa8pJ88GnbJn?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Part 5 - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[So in this post, we continue our six-part series on the 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. So far we have provided five posts covering 23 tips of what will be a total of 28 when this series]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/part-5-5-steps-to</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/part-5-5-steps-to</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sun, 26 Sep 2021 16:00:36 GMT</pubDate><enclosure url="https://images.ecency.com/p/Zskj9C56UonZ32EJw6nMcm9UJXZFc4FvMtk6wyeAaS6T9oMyDSsujYMt9bv66GRLvnzjAR938pijZnVUVQGwU8vUhGjPvXPF4kimEv3FxkLXDeGHif18?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Part 4 - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[So in this post, we continue our six-part series on the 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. So far we have provided four posts covering 17 tips of what will be a total of 28 when this series]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/part-4-5-steps-to</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/part-4-5-steps-to</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sat, 25 Sep 2021 16:10:09 GMT</pubDate><enclosure url="https://images.ecency.com/p/2gsjgna1uruvGBHDnRaj2z6FsL6XEQR3pnqa26GnVn4eaTVXJedGPUNsn6ET4Qi3jVXTinY2ZpQr6ufBVyMGB64NZkdsNrF5Ap2jXzfBeH4LbPqTBU?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Part 3 - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[This is a continuation of the six-part series on the 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. So far we have provided three posts covering 15 tips of what will be a total of 28 when this series]]></description><link>http://direct.ecency.com/hive-196387/@itsmrhino/part-3-5-steps-to</link><guid isPermaLink="true">http://direct.ecency.com/hive-196387/@itsmrhino/part-3-5-steps-to</guid><category><![CDATA[hive-196387]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Fri, 24 Sep 2021 18:01:57 GMT</pubDate><enclosure url="https://images.ecency.com/p/8SzwQc8j2KJa5zNbRVVrXkzCd9HNSAM9TwKNjpGfmYiWxXqWZjBGciKQt64AoCjR5uKaNC8mpqkDDzVEBAMFNUpeP57sMM6HEzC4NVWD8ifneki59Zx?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Part 2 - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[In the last few days, we have been posting a 6 part series on 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD. So far we have made two posts, an Introduction post and the the second post was Part 1.]]></description><link>http://direct.ecency.com/hive-174578/@itsmrhino/part-1-5-steps-to-e3be9032061f8</link><guid isPermaLink="true">http://direct.ecency.com/hive-174578/@itsmrhino/part-1-5-steps-to-e3be9032061f8</guid><category><![CDATA[hive-174578]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Wed, 22 Sep 2021 11:05:30 GMT</pubDate><enclosure url="https://images.ecency.com/p/8SzwQc8j2KJa5zNbRVVrXkzCd9HNSAM9TwKNjpGftGhjcMu6vgNff4sPMUVpFirUj8dgVghjzMGww1QFS3g6Yq8cwt7YRa9sc14sGTsoNh38pc1SJXp?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[WALK-N-TALK ABOUT STEM & TECH]]></title><description><![CDATA[I've posted about doing my Walk-N-Talks before. This fat dude needs to get his wheels back under him after the last few months of health challenges. I would like to do a couple short walks a day. Maybe]]></description><link>http://direct.ecency.com/hive-193552/@itsmrhino/walk-n-talk-about-stem-and-tech</link><guid isPermaLink="true">http://direct.ecency.com/hive-193552/@itsmrhino/walk-n-talk-about-stem-and-tech</guid><category><![CDATA[hive-193552]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Mon, 20 Sep 2021 20:24:51 GMT</pubDate><enclosure url="https://images.ecency.com/p/4HFqJv9qRjVecs4xkhd5EvhidWEEBnn9tCVDBkBhQpUFvab78MhbU1VtRJ8tUpKhQAKC6RD1QgCRBxooDRnwyv1MiwQKcooRBpyXm7d7ydkd6pPdLVt2hmCRN5AAnCbVpWXWfoDQneBbMCH6fxGBzLFDMRE9PYSqP7G?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[Part  1 - 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD]]></title><description><![CDATA[About two days ago we posted our introduction in this series of what will be six posts. You can find the first introduction post here: 5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD - Introduction.]]></description><link>http://direct.ecency.com/hive-161155/@itsmrhino/part-1-5-steps-to</link><guid isPermaLink="true">http://direct.ecency.com/hive-161155/@itsmrhino/part-1-5-steps-to</guid><category><![CDATA[hive-161155]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Sun, 19 Sep 2021 13:00:30 GMT</pubDate><enclosure url="https://images.ecency.com/p/8SzwQc8j2KJa5zNbRVVrXkzCd9HNSAM9TwKNjpGfp4teyg2aGrRahJicQ3BTHvri9S4S3qdM7A6JU8qgTJfjxLehYroTDRUj9Fg2aobaihmKsr9R2JA?format=match&amp;mode=fit" length="0" type="false"/></item><item><title><![CDATA[5 STEPS TO IT SERVICE PROVIDER VICTORY WITH CLOUD - Introduction]]></title><description><![CDATA[INTRODUCTION This is the first post in a six-part series. I wanted to fill in some time while we wait for the launch of [ITSM Rhino]( I also wanted to test out the Exxp.io app one more time. This app takes]]></description><link>http://direct.ecency.com/hive-161155/@itsmrhino/5stepstoitserviceprovidervictorywithcloud-introduction-94guifsmkahbiif526lr</link><guid isPermaLink="true">http://direct.ecency.com/hive-161155/@itsmrhino/5stepstoitserviceprovidervictorywithcloud-introduction-94guifsmkahbiif526lr</guid><category><![CDATA[hive-161155]]></category><dc:creator><![CDATA[itsmrhino]]></dc:creator><pubDate>Fri, 17 Sep 2021 11:57:12 GMT</pubDate><enclosure url="https://images.ecency.com/p/NTy4GV6ooFRmaCXZ8UYgPhoud1kjiNX8QokLEZtbBKLuLWQ9yt7K3o4KanDaBz2wruuawsEPJ3p1TUho971eVJUyvXb7uwAP5W1UHWXETXub3K5yWMhyQRMBS5RE9tZD6gGjCqo4MvR9kcZxEmr2oWP2p2ewDopsQ7QfUyGi?format=match&amp;mode=fit" length="0" type="false"/></item></channel></rss>