<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[RSS Feed]]></title><description><![CDATA[RSS Feed]]></description><link>http://direct.ecency.com</link><image><url>http://direct.ecency.com/logo512.png</url><title>RSS Feed</title><link>http://direct.ecency.com</link></image><generator>RSS for Node</generator><lastBuildDate>Mon, 25 May 2026 06:48:37 GMT</lastBuildDate><atom:link href="http://direct.ecency.com/hot/call/rss.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[The ROI of Call Monitoring: How HR Can Quantify Its Impact on Performance and Retention]]></title><description><![CDATA[Measuring employee performance in customer support can be difficult without reliable data and clear evaluation methods. Many HR teams focus only on basic productivity numbers while overlooking the value]]></description><link>http://direct.ecency.com/call/@gewwe2/he-roi-of-call-monitoring</link><guid isPermaLink="true">http://direct.ecency.com/call/@gewwe2/he-roi-of-call-monitoring</guid><category><![CDATA[call]]></category><dc:creator><![CDATA[gewwe2]]></dc:creator><pubDate>Thu, 21 May 2026 21:47:54 GMT</pubDate></item></channel></rss>