Zoom communicate and produce more questions than answers

I just received this bulk email from Zoom:

From: [VP Customer Experience]
Date: Friday, 26 June 2020
Subject: Friday Reflection--New perspectives from a mile high

Hello Niklas,

I've learned just how important it is to constantly question my beliefs, and I even get a kick out of disconfirming them. I'm on a journey of continually improving my knowledge, especially on the topics of customer experience, self-service, and digital transformation, so I consume A LOT of content! So, I thought I'd share the most compelling stuff I find.

Woo. Let's see what else appeared in the email:

Very well, then.

I answered as follows:

Hi, [first name of 'VP Customer Experience']!

Thanks for reaching out. I’ve a few questions:

• Will you continue closing user accounts at the behest of dictatorships?
  • Additionally, will you stop obeying the Chinese dictatorship—including all other dictatorships, by the way—which is something you’re currently doing?
• Will you refuse to send user data to third-party companies as you have done in the past?
• Will you adhere to industry-standard nomenclature or make up your own as you have done in the past?
• Will you refrain from trying to install your software á la malware as done in the past? 

I look forward to answers to each and every point.

Thanks!

Best regards,
Niklas

I'll post any eventual response. In the meantime, continue using Jitsi Meet; it's free, open-source, and allows installation in your own environment. It's secure.

The answer is truly written in the stars. I imagine I'll receive some vapid response that's not very interesting. 'We're always looking to improve [...]', 'We always care for our users. We may not have in the past, but [...]', or 'Our users are first and foremost in our thoughts [...]'.

Remember: judge them by what they do, not by what they say.

Edit, 14:22

'VP Customer Experience' responded! This is the response:

Hi Niklas.
I'm very sorry if I've offended you. I assure you I'm a real person and my intentions in sharing are authentic, but we'll ensure you are unsubscribed.
Respectfully, [first name of VP Customer Experience]

I responded:

Hi, [first name of 'VP Customer Experience']!

I feel that you have nothing to be sorry about; My email to you was in response to your email, not to you as a person. I don't doubt your authenticities.

Zoom have not offended myself personally: Zoom offends humanity, mainly by (but not limited to) abusing both human and user rights. I genuinely wanted—and still want—answers to my questions. If you can forward them to somebody at Zoom who can answer me, I'd be glad.

Best regards,
Niklas

Any more updates and you'll see them here.