Hi Robert,

My apologies in not seeing this sooner.

This will not be an instant process however if you're seeing that message then it would appear that you have not created a DTube account.

Between your post and now it appears an account has been created: https://avalon.d.tube/account/robertandrew.

If you hold this key and can login without issue, please feel free to update the google form, otherwise if you are having issues, please follow the steps in the article above.