They say a user of an Apple product always stays loyal to the company and its products. But Apple seems to be losing out to rivals on terms of design and features.
There is more trouble for Apple now because a class action suit has been files against it in a California court. The reason for the law suit is that Apple has been selling Macbooks and MacBook Pros with defective keyboards.
Apple started receiving complaints of keyboard issues from 2015 onwards but apparently did nothing about it. They also continued using the same keyboards on Macbooks and Pros without making any changes.
What has irked customers is that Apple seems to be keeping it a secret. They have never acknowledged the defective keyboards in the systems. One of the reasons for not disclosing the defective could be that they don't want to lose customers.
On the other hand according to those who have made the law suit, many people may not have purchased their Apple systems had they known about the issue.
When customers approach the help desk with their keyboard complaints the company representatives also do not say that it is an issue with MacBooks and Pros.
Other companies are trying to keep their customers happy with top quality products. Their customer support is also very good.
As computer users would agree, Apple's products are priced way ahead of those of competitors, who have computers with similar specifications in different price ranges. The main reason that people buy Apple products is because they expect excellent quality with complete honesty and integrity from the company. Top level support is a given at such a high price point.
Whether the law suit against Apple is successful or not, this has dented the reputation of the company to a large extent. People will think twice before purchasing MacBooks and MacBook Pros in the days ahead.
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