If you are a Wells Fargo customer, or any Big Bank customer (Bank of America, JP Morgan Chase, Citigroup), you really should consider moving your accounts elsewhere. Here's another story of Wells Fargo behaving badly, as it has in the past. If you give these bad companies your business, you support their corrupt practices. They play games with your money and don't have your best interests at their core. Consider your local credit union or small bank (I personally think credit unions are the best value for your banking business).
In this case, Wells Fargo was charging 800,000 of their customers for car insurance that they didn't need or ask for!
https://www.cnbc.com/2017/07/31/wall-street-is-livid-over-wells-fargos-latest-scandal-here-we-go-again.html