For people that don't know "CryptoBridge" or may not know it is part of something else, or...

Please add more context to your post.

And seriously, why do they always say, you need to withdraw your funds.
Why don't they just push a button and send all the tokens back?

(probably because not every address that sent tokens is a suitable address to return to... but that really should be fixed for normal people to use the blockchain)