Sorry to hear that man.. this just comes to prove that no exchange should ever be trusted. I feel for you because I understand the sacrifice you must go through in order to invest for a better future.. I hold some coins myself and its hard for the non rich to get a decent amount of them in hope for a better life for us and our families. From now on use exchanges to buy cryptos and move them out ASAP to a hardware or a paper wallet. Hope you get to solve this soon!