One of the biggest and most successful cloud mining contractor Genesis Mining is holding back mining payments since one week with a few delayed payouts in between. At the moment they keep one full mining week in their wallets as the payments are shifted, 23th of August had been paid yesterday.
Most of the customers are complaining and feel ripped off as they have no chance to hold their funds in a wallet where they either control their private keys or get bitcoin cash for holding the funds on an exchange (e.g. bitfinex). For some it's a few bucks a day which add up to seven times a few bucks. For some it's a massive amount of money which is adding up to seven massive amounts of money missing.
What's your opinion about this? Genesis is updating their customers through their twitter account https://twitter.com/GenesisMining/ where they made loads of unfulfilled promises about the payments. Automatism is a nice thing when it comes to automatic payment but i put it that way: If their customers need would be their highest priority they might stay longer in the office to do the payouts manually.
Give me your thoughts. Are you a customer of gensis mining? How do you feel about your missing funds and the loss of bitcoin cash on 1st of August?