C-cex is an old exchange that i used back in time, currently i come there rarely. They are running since years and never had bigger problems - until now.
Lately they reported that due to some bug they have lost all XVG coins and also their backup wallet.
Now they came with refund plan.
Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
- We created XVGCT token which you can trade but can't withdraw. All users who had XVG on their balance now have same amount of XVGCT.
- We buy XVGCT with BTC every week (or more frequently) at market price.
- Everybody are welcome to sell their XVGCT
This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.
This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.
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