Yes, I had a contract with another company and lost my money. I had bought in last December at Bitcoin's high. When Bitcoin crashed, the company switched to a new version and had a convoluted formula for converting the old contracts to the new version. Then they excluded anyone from the US and I believe Canada from being able to participate. I was never able to recover my money. Fortunately, for me though, my loss wasn't as large as yours. So sorry for your loss.