In an attempt to get in on EOS early, in case it was being released immediately after Consensus, I gambled that Bitfinex.com (the hacked exchange currently having financial issues) would be one of the exchanges EOS would be released on. So I sent some BTC there to be ready. The deposit went fine and I waited.
After a few days it became apparent with more discussion that EOS was not going to be released any time soon, so I decided to pull my BTC off of Bitfinex. I submitted the withdrawal request and waited. Days went by and the withdrawal still showed as "Pending", so I submitted a support ticket.
In my ticket I stated up front why I deposited the funds, because I felt there must be some problem since they're still holding my funds, I figure I'd head off any questions by explaining why I sent the money and why I'm withdrawing it; not that I was required to do so, I just know how these things go from experience.
Here's what I got in return...
Issue #1 : They didn't read a word I said in the support ticket, which answered all of these questions.
Issue #2 : I answered all of the questions, again, and so far no reply for 9 days and no sign of my Bitcoin.
Issue #3 : They appear to be using KYC laws to hold funds without requesting any identification or offering any method of resolution for customers to get their funds back outside of answering these questions they ignore the answers to or delay answering for weeks. This is what a lot of exchanges that operate on a fractional reserve allegedly do. Another exchange, Bter.com has been accused of this for many years, and they once held my funds for an entire year before releasing them.
I'll be bluntly honest. I don't want to go through a Bter situation again, and therefore I am looking for some sort of leverage that I can use to force Bitfinex hand. This post is a good example of what 
My question to anyone with knowledge in this field (law especially) ...
In your opinion, do you think Bitfinex is abusing KYC laws to hold customer funds?