To @blocktrades; Has passed from 2 hours no transaction report, please help me @blocktrades

two hours ago I have transferred sbd to my bitcoin account via https://blocktrades.us.

until now I do not get any confirmation from blocktrades. and the balance in my bitcoin account is still 0.

this is a snippet of transfer history picture from my account to blocktrades

please Hive account@blocktrades, help me and confirm soon. thanks.