New BlockTunes Hive Front End Is Down Due For A Week Due To Hive Engine Issue - RANT POST

I understand that in this industry things happen, but when you spend a couple of thousand dollars to get a brand new front end set up on a service, you expect it to work for more than a couple of days. After getting the new Hive account@blocktunes outpost setup and paying a boatload of money, being all excited, and planning an entire week's worth of content work around it, the servers go down with no backups. I just want to make sure I am not the one looking like the idiot here... I have no control over this situation, and if you can't tell, I am pretty hot about it. Sure call me a Kyle or Karen, I really don't care.

Again, I understand that things happen, but when I reached out to the developer for the Hive Engine team that handles the outpost development (I will keep them anonymous at this time), I was treated like complete garbage, and my concerns over just launching this expensive site that I am planning an entire marketing campaign around are of no concern of theirs and I was talked to like I didn't matter at all. What shocked me was that I have had many pleasant encounters with this person prior, so I was taken aback when my concerns were basically nulled. Now maybe he was having a bad day, but that's no excuse to talk to your customers like that, especially when the problem is on your end!

When I asked why there wasn't an announcement, I was told,"what difference would it make?" and "Do you not know now?"... REALLY??? This is my business that you are screwing over here because of your company's negligence!

That response was completely unprofessional. When I was at Apple, I would have gotten slammed for talking to a customer like that, which to the Hive Engine team, is what I am, a customer. So I would love Hive account@aggroed to reach out to me so we can discuss the complete lack of customer service skills that his employees have. But, with the way he has run the Hive Engine business so far, it doesn't seem like he cares. I am sure that with the revenue from Splinterlands alone, you can afford to have every server backed up and have enough staff to manage the community and give proper announcements to said community, not to mention BUSINESS OWNERS on why their site isn't working properly! If not, you are doing something wrong, or just being extremely greedy. So please reach out and we can have a chat so we can get down to the bottom of the issue. Please change my mind and opinion of the way your business is run.

Let's not get into all of the deposit and withdrawal issues that apparently only one person in the entire world knows how to handle, and he goes on vacation more than any one person I have ever seen... Anytime things like this happen, there is very little response from the team so people are left to their own thoughts, which when you are dealing with money, is a very serious thing. The Discord server will be going nuts and there will not be anyone there to try and manage the community or set any kind of expectations, and when someone finally responds, they usually have some kind of sarcastic remark or are pretty much useless in helping. We only learn about things after the fact. This needs to change, and very soon.

I have 3 front ends on this platform (That's several thousands of dollars spent), run a witness node (actually one of the first, ran a testnet node), and spend every day trying to bring people to this platform, helped other tribes get started, and so on, so I expect to be treated with a bit more respect by the Hive Engine team than I have.

I do on that note want to thank Hive account@eonwarped for actually apologizing for the issue after my first unfortunate interaction with the other person and giving me an explanation, but it still doesn't change the fact that these servers should be kept up to date and backed up at all times. It may seem like a small thing to them, but to us who are trying to actually build businesses, this is a kick in the gut. A week down is not acceptable.

End of rant...

Until next time...

Be Cool, Be Real, and always Abide!

The Logical Labs Projects

https://hivelist.io - Classifieds, NFTs, DEFI Pool, Online Retail
https://HiveHustlers.com - Community for Entrepreneurs and All Around Hustlers
https://coin-logic.com - Live crypto market data, news, and research
https://blocktunes.net - Music NFTs, DAO, Downloads, and more
https://groovelogic.audio - DJ/Producer/Sound Engineer music and services
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