I ran my own computer reseller and consulting business for many years. I sometimes honestly felt just like Bill Gates. Why? Because the "buck stopped with him". If one of my people ran into difficulty, guess who was more of less obligated to find an answer, yes Me.

I had to learn what they didn't or hadn't yet learned. I learned how to navigate the various help desks, how to get past the 'just started' to reach someone who didn't just read from the script and actually knew a thing or two. Yes Hive account@flemingspace I learned how to learn or else I would have perished in this rapidly changing computer environment.
BTW I have a new Power Sentence in retirement: "Help the Poor, to Help Themselves"