People use the term "hate speech" as a cudgel with which they may beat their political enemies. It is nothing more than dressed-up thought crime, as it is an attempt to criminalize an opinion. Sure, sometimes people say horrible things. If you don't like it, you're welcome to simply ignore the person who is triggering you or exercise your own freedom of expression by voicing your objections. Censorship or criminalizing speech is not a solution.