The world is always involved in continuous changes, due to the political-economic and social requirements that challenge society, causing complexity in institutions, and in the people who make them dissatisfaction with their work life. That is, these changes positively or negatively affect staff interfering in their job functions and educational institutions do not escape this reality.
Understanding what is involved in work performance to reach the objectives is necessary, bearing in mind that today a person with a high IQ is not guarantor of success, but must also have the ability to react in conflict situations, Be motivating and maintain a good relationship with others, in a few words be an emotionally intelligent person.
This is affirmed by Goleman (2010) stating that "The rules of work are changing. Now it is judged according to new norms: it no longer matters only the sagacity, the preparation and the experience, but how we deal with ourselves and with others "(p.17). In this regard, it is clear that at present the IQ is still relevant, however, the correct handling of one's own emotions and those of others also play a large role in the workplace.
