"You're not getting a refund so fuck off. We don't want to hear your sob stories. What part of 'no refund' don't you understand?"
Yes ladies and gentleman , this is why I love him. Michael O Leary is anti customer service and yet Ryanair are heading for 100 million passengers per year flying with Ryanair . Ryanair are the biggest success story in the aviation industry and without them we in Europe would not be getting on a flight from London to Barcelona for less than 30 quid.
O’Leary has Ryanair operating like a well oiled machine. They have a set of rules . If you obey the rules then you get from A to B no hassle for the cheapest price from any airline . If you don’t obey by the rules then you can forget about it. Anyone moaning that their suitcase is over the allotted weight will pay a premium. If you don’t print your boarding pass , Ryanair charge you for the privilege. O‘Leary doesn’t have time to be budgeting for someone who forgets their boarding pass. If you forget it , you pay dearly and you will not forget it the next time!
"People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so."
I work in retail and customers complain over nothing. They bring back items that are clearly worn and expect a full refund . O ‘ Leary would tell them where to go and probably barr them from the store .
"MBA students come out with: "My staff is my most important asset." Bullshit. Staff is usually your biggest cost. We all employ some lazy fuckers who needs a kick up the backside, but no one can bring themselves to admit it."
My cousin fuels planes for Dublin airport and he once passed O Leary unloading a planes luggage because they were low on staff. O Leary spotted my cousin peering down at him and told him to fuck off! 😂😂😂. He won’t be the first or last man to tell him that.
"MBA students come out with: "My staff is my most important asset." Bullshit. Staff is usually your biggest cost. We all employ some lazy fuckers who needs a kick up the backside, but no one can bring themselves to admit it."
I like O Leary. No bullshit. He tells it like it is and he has become a billionaire from making Ryanair the busiest airline in the world today . This is the guy that ordered 80 Boeing 737’s a week after 9/11 at a massive discount because of the attacks.
Ryanair’s website is the only way you can book a flight and when he first went about making a website he balked at the cost quoted by a developer company so he went around to the local university and hired 5 students to build the site for a few grand. The site was only relaunched 3 years ago.
O Leary started off as an trainee tax accountant and made an impression on Tony Ryan who hired him as a tax advisor. While in America O Leary flew Southwest Airlines which was a low cost no frills airline. He came back to Ireland with a plan and now it has 800 Boeing 737s on the go.
O Leary had a brief stint owning a corner shop newsagents in Walkingstown Dublin. He decided to open Christmas Day because he knew people would need milk and batteries. He said it was the best day he put down in business making 14000 pound that day. I love that story.
"Germans will crawl bollock-naked over broken glass to get low fares."
Recently Ryanair have started to recognise trade unions and their pilots have started striking this summer . It is not a fight I would be picking if I was a pilot.
"If this is such a Siberian salt mine and I am such an ogre, then why are they still working for the airline? If any of our fellas aren't happy with the current arrangement then they're free to go elsewhere. Godspeed to them."