Conflict — Addressing
• There is an issue I’d like to discuss. Can we meet?
• ___ is creating problems.
• The effect is...
• I/we feel...
• What happens is...
• I understand...
• I appreciate...
• I want...
• I need...
• I prefer...
• That may be.
• I see this is a big issue for you.
• I didn’t realize that was an issue for you.
• How can we make this work for both of us?
• What can I do to make you want to give me what I want here?
• Let’s see if we can find a solution that works for both of us.