Recently many users of COSS couldnt login to the exchange and got a strange looking message:
Your account is deactivated. Please contact support in order to activate it.
After sending email they said they will do a call and re-activate. Some users online were claiming they dont do that and other stuff. But actually - they locked all account that had no 2FA (yeah mine too, i had there nothing serious).
Here is how to unlock your account (its a googled topic so im sure many people will come to this post generically).
- Email support@coss.io
- Write down the code you get and reply with phone to call you at
- Give the code on phone, no questions asked
- Apply 2FA
Dont have COSS yet? I suggest to join!
They give fee split if you hold COSS tokens so thats a good enough reason.
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