This is an ongoing story, so stick with it.
1.12 my oldest son showed us a 610 € phone bill
OH NOOOOOOO!!!
He is only 8 years old and didn't understand what he was doing.
He got it from 2 android games, from in-game purchases.
These are
Brawl Stars
And
Pixel 3D gun game
Brawl Stars game is from the Finnish company Supercell. And they have been super nice to me from the day one. They have already refunded our family.
That can't be said from the pixelgun3D.com customer service.
They have been horrible to me to this point.
They are refusing to refund us the remaining 210 €'s.
It was December first
Our family is already knee deep in Christmas preparations and you know how much money this month requires...
It's not the best time to get big bills
So, you guessed it, I'm angry...
So far we've gotten help from...
On monday, our phone company said that they won't charge us before we find out if we get refunded.
And the same day, the Supercell company refunded us. How great is that?
And I have been in contact with Google a few times....
The law is on our side
On December 1.st, the first shock was devastating.
But this news helped us, there was a similar situation with another family back in 2017. And they we're refunded by the phone company.
The law says that a child at this age isn't responsible for his purchases.
And that there's a fair price for a phone bill. The family was refunded.
The fair price is NOT 610 €'s, it's around 30 - 40 €'s.
So now...
I have asked the customer support team from Pixel 3D gun game, pixelgun3d.com multiple times to please refund us.
I have asked 2 different people in their Discord channel on private messages to refund us. They don't see anything wrong.
I have sent 2 emails to the android.support@pixelgun3D.com. I have gotten no answers.
They have repeatedly told me that Google play store is responsible for the refunds.
As we all know it, the Google play store is only being the money channel to the apps.
It's a lie
The company Pixel gun 3D is doing it.
The game has a pegi number 12 and my son is 8 years old.
In my opinion they are steeling from a little child on Christmas
The story is far from over
I've got a permission from Google to say that they are going to help us.
That's a big deal, because Google is a huge company.
And anyone wouldn't appreciate any lies about them.
The story will continue, but..
I'm really upsetting myself when I write this.
So any replies would be greatly appreciated.
I've installed the Google Family Link app.
This allows me total control of the pegi number downloads and all purchases.
I will have the ability to denie or approve all attempts to buy anything.