I've already lost almost $5,000 from the expected amount i was supposed to receive. I did a test sending a small amount and it went through in 5 minutes. If large amounts cause issues, then does Changelly.com suggest its users to send smaller amounts? Also I sent larger amounts through before and they went through less than 15 minutes. Maybe Changelly.com is advertising a 1/2% fee but there could also be manipulation where delays happen on purpose when markets are high, and let your exchange go through once the market has gone down? I really hate the feeling of lack of customer service. Hiding behind an email is not good enough when you are handling thousands in dollars of customers hard earned funds. Other services such as Wallofcoins.com also have live chat so you feel secure someone is taking care of you. Changelly.com cannot implement live chat??

So if its true that Changelly converted my crypto at the higher price of 34,000 and i'm getting 29,000, then the 1/2% they are charging now goes up to a 15% fee that I'm taking a hit.

Now, how does Changelly account for the loss people take? Like in my instance, I would lose almost $5,000? Does Changelly just say..ooops sorry...nothing we can do? Is there any redemption when there is delays on their system which are not know by the public? This is very frustrating that i trust Changelly with so much money, and they are letting me down.