I think that there is hardly any company who is not using live chat softwares for its popularity and customer support. From small startups to E-commerce giants, you will see that everyone opt for an online chat support system. It not only engages the visitor but also gives a handsome conversion sales rate. But how to do that? Let's see these seven important tips and try to learn how we can convert our website visitor into a valued customer just from online chat and calls
Live Chat Visibility:
Definitely the first important rule of every website. If your website doesn't have a live chat button, then just forget you can interact with your visitor. A floating or pop up live chat button draws a lot of attention of the customer and makes him interact with the website. If you have already, then make it visible otherwise add one ASAP.
Add it On Every Website Pages:
Obviously, your website is not a one paged site. It comprises of several different sections and every page has its significance. You don't know on which page your visitor lands and on which page he decides to stop and shop from. So for your customer's convenience, make sure you make your live chat button dynamic in a way that it can be found on every page of your website.
Proactive Chats:
One of the most important strategies for the success of your website. This is the key duty of your live chat agent to keep a good eye on your website. If they see any visitor, make sure they go to the first place and entertain them. Or if you feel that your visitor is stuck on the home page and he is a bit confused, that's where you have to make your entry, greet and ask them if they are facing any problem or if they need any help. But don't delay at any cost.
Mention Your Live Chat Support:
It is possible that you are not a website who offers a 24/7 live chat support and that's not a bad thing. But it's not a good practice if you don't mention it. Do mention on your website that when your website's live Chat Support is available. It's a bit weird that much medium sized e-commerce website doesn't mention about their chat support even if it is available or not and that leaves a bad impact. The more you will be specific about mentioning your chat timings, the more your visitors will be sorted and this will increase productivity.
Social Media and Email Integration:
This tip magnifies your scope of engagement a lot. Having a live chat button on your page is good but providing your button link on your social media pages like Facebook, twitter or LinkedIn, etc. is the Bonus. It not only lifts up your social media marketing strategies but also leverages your business and defines that how much active you are for your customers.
Pre-Chat Form:
Your PreChat forms should be short simple and concise. Remember a visitor is very much conscious about his personal information. They don't like to share it much anywhere. Just ask for the name, email address, and age (Optional) and that's it. Not more than 10 seconds
Think Out of the Box:
This is one extra thing that you can do with your online chat support. It's not a bad idea if you can be creative with your ideas as a live chat agent. You have to be humble, kind, welcoming and most importantly, you don't have to act fake. If you some up all the points above, the summary is you have to build your trust for the best customer satisfaction.
Live chat is becoming a powerful and most important agent of interaction between a customer and a business. It is bridging a huge gap between and evening all the odds of business in the industry. For this, you have to optimize your live chat answering services and hire quality chat agents.