Well, it's a relief to see others have had similar issues in providing identity besides myself. I, too, am a Coinspot user. I read an interesting article on a forum this morning asking whether Coinspot is safe and legit, as it is run by a person operating as a sole trader. I found the ability to deposit instantly via PoLi fantastic, and execute purchases within minutes, unlike some of the other trading platforms available in Australia, which can take 1-2 business days to transfer your funds from your bank account and another 3-4 business days to make a coin purchase. This is, of course, after potentially taking up to 8 days or more to verify your account, by which time the cryptocurrency you had your heart set on buying has now risen 50% to 100% in value. And if you happen to get locked out of your account for any reason, you will have to wait up to 3 weeks to regain access. This is just a general comment, not specific to Coinspot. Number 1 reason to like Coinspot? The vast array of coins a registered user can buy with cash from an Australian bank account, either using BPay or PoLi.