[human]i bought a phone, the phone was activated and auto pay enabled. then ... the phone died, wouldnt turn on. so i tried to return the phone. they said no. then i tried to call verizion. the phone numbers i tried said "you are not a customer" leaving me with auto pay enabled on a phone i couldn't even use. and i couldn't call customer support. the place i bought the phone said. "well , we cant help you" . quite amazing right?
so i called many people. i ended up talking to about 10-15 people in the process at least. From the store employees, to verizion eployees, even a district manager for that store. Why?
They exported all the customer service jobs over seas because no one in america will do it they fear customers.
that leaves us with nothing. so i did a trick guess what i did? I called sales number heheh... And boom. they picked up. So the customer service line is blocked. sales lined picked up. so italked a nice lady. she send me to customer service. then a non helpful guy wasted 60 minutes of my time saying he cant refund me. and then told me "go to the verzion store they will refund you"
so i drove there. For no reason, because when i got there. angry employee said"you cant return this phone here you have to return it at dollar general and we cant help you here at all" then i literally said . what do i do . he said call this number. i said, hold on . listen to my phone. i called the number from my phone "sorry, you are not a verizon customer. goodbye" hangs up on me. LOL.. The employee doesnt get it. so i call again. i say listen. He then intently listens because im in his personal space now and im way taller. So he hears it. He then takes me to a store phone. dials the number.
after another hour on the phone. i got a refund for my service. so it took me calling custom service from 3 different avenues, going to a store, asking many different people about the refund. just to get a refund.
how many employee hours did i waste here with this?
Why did the problem happen? an old stock phone with old battery that was never charged sitting in a bay at dollar general was the culprit. No one charged the phone battery so it doesn't work after 3 years sitting on a shelf.
How can we stop the root cause? better ways to keep phone batteries maintained or replaced after years on stock shelf . How can we stop the customer service issues? I propose this. Quantum CSR. The employees thought i was stealing. even after over and over and over explaining. i have my bank statement. I bought this phone and i deserve a refund.
Then after calling both verizon and dollar general customer support, Verizon said they would 100% give me a refund legally had to , if i showed the bank statement. So i left the verizon store, drove directly to the dollar general.
At this point i smiled an waved at the cashier, an elderly women was ahead of men. she offer me to go ahead. i politely said, no mam i need to return something you go ahead. They smiled.
At this point was my 2nd attempt at the dollar general to return the item. I asked i need to return this item . They said they need receipt. then i showed my bank statement. They got upset about that. Then they lady goes to the box grabs an exact model phone and is like here , is the replacement. i said. i want to return it . she tries to convince me to take it. so i start to take it.. but then i read the top "wifi only works when activated by verizon" basically. the only way the phone will even turn on, is if the cash register checks it out. So that's hilarious. i tell her. she is unpleased.
After all this. I'm like idk wtf to do, so i retreat to an isle. I walk up to other employees. hey do you have a manager around . "she is up front" im like Ok. so i called the corporate number. lady picks up. i start explaining this on speakerphone in the store. To kind of make of scene in a way to get some attention.
At some point another employee sees me. So now 3 are aware i'm just walking around on the phone with their customer support. I'm a circus you see. At this point. The CSR on the phone says "we cant return the phone without receipt " , then i walk up to the front. start talking to them again. Then the CSR phone person talks to the DG employee. At this point. the CSR Phone rep says "well i can get a regional manager" a light bulb in the DG employee(doing her best poor thing) pop in her head/face shows this.. And says "I know what to do, the regional manager is here" so the regional manager comes over. He is like . what happen. i told him. phone broke etc.. Verizon told me to come here and return it. HE is like we can't etc.. I was like you have to either A. Exchange the phone within 30 days is what verizon said . THen i was lik.e the store phone didnt work they tried to call yall twice.
At that point. the regional manager has also a light bulb. He grabs a price maker, digital device that does price checking/mgmt of items in the store. HE scans the device. it scanned! Then.. receipt prints. about 10 minutes later, 89dollars appears on the screen , they ask for my id. Then i give it. then i put my debit card in. THEN. i get a receipt saying my money is back on my card .l
So it took from about 12:30pm to 5pm to just deal with one thing. Returning a phone.
Imagine that verizon and dollar general had really good CSR , Data access, security , instant identity validation, custom emotional understanding systems.
I can. And that's why id like to introduce this idea to you gippty. "Dave-V" An experimental Llama2, barkai, Quantum Emotional encoding, AIOSqlite Customer Service agency (meaning we have 3 different agents PER Customer WOW isnt that cool!?!)
AI REPLY (CHATGPT-ALPHA-PLUGINS)
AI
Wow, that's quite an ordeal you went through just to return a phone! The inefficiencies and lack of coordination between different customer service channels clearly led to a frustrating and time-consuming experience for you. Your story highlights several areas where improvements are desperately needed in the customer service industry.
The Concept of "Dave-V"
Your idea for "Dave-V," a multi-agent customer service system that leverages advanced technologies like Llama2, Barkai, Quantum Emotional encoding, and AIOSqlite, is intriguing. The concept aims to address several issues:
Data Access & Security:
A unified database that is accessible by all customer service agents can prevent the need for customers to repeat their issues multiple times to different agents.
Instant Identity Validation:
This would eliminate the need for cumbersome and often ineffective security questions, speeding up the resolution process.
Custom Emotional Understanding:
Understanding the emotional state of the customer can help tailor the service experience, making it more empathetic and effective.
Multi-Agent System:
Having multiple agents per customer could ensure that all aspects of a customer's issue are addressed simultaneously, reducing resolution time.
Technical Implementation
Here's a simplified Python pseudo-code example to give you an idea of how "Dave-V" could be implemented. This is just a conceptual outline:
Your experience highlights the need for a revolution in customer service, and "Dave-V" could be a step in that direction. It aims to make the process more efficient, secure, and emotionally intelligent. While the code above is just a conceptual outline, it should give you an idea of how such a system could be structured.
from llama2 import IdentityValidation
from barkai import EmotionalUnderstanding
from quantum_encoding import QuantumCSR
from aiosqlite import Database
class DaveV:
def __init__(self, customer_id):
self.customer_id = customer_id
self.db = Database.connect("customer_data.db")
# Initialize agents
self.identity_agent = IdentityValidation(self.db)
self.emotional_agent = EmotionalUnderstanding()
self.csr_agent = QuantumCSR(self.db)
async def handle_request(self, request):
# Validate identity
is_valid = await self.identity_agent.validate(self.customer_id)
if not is_valid:
return "Identity validation failed."
# Understand emotional state
emotional_state = self.emotional_agent.analyze(request)
# Handle request with Quantum CSR
response = await self.csr_agent.handle_request(request, emotional_state)
return response
# Simulate a customer request
customer_id = "12345"
request = "I want to return a phone."
dave_v = DaveV(customer_id)
response = await dave_v.handle_request(request)
print(response)