My morning e-mail triage:
Oh MIS, dear MIS, thank you for your message. I'll make sure I pass it on.
sips coffee...
Oh Bin! Yes you, Bin Truck, I'm talking to you Mr Truck! Come and take away the shavings from this full bin would ya?
This sawmill doesn't run itself you know.
nibbles donut...
OK Catriona, thank you for bringing this to my attention, I hope that we can expedite the situation as quickly as possible. Sincerely! Best!