Just a few days ago I had sent some of my SBD's into Poloniex with a hope to trade my STEEM-backed dollars for BTC so I can cashout it. But my hope turned into despair when my funds went into Limbo. In other words it went gone but with a trace, The records shows that I had sent them the funds but it was not credited in my account.
Now they are telling their customers that their hot wallet are in maintenance and some testing and auditing will be needed before enabling it again. I will trust them again if they would return my funds which I greatly needed becauses I am always needing some money to support my medical needs for my health condition and it is not a cheap affair.
I am still hopeful that the money will be returned and it is just annoying that it happened in the most crucial time when the price of SBD just is pumping like crazy due to several reasons like accepting STEEM and SBD in the Korean exchange which gives a very big demand for SBD's, raising it's value.
Right now I am using another popular exchanger Bittrex because I have an account in it and it has a good interface plus a good volume that a user can have for their advantage in trading. Now the experience with this Poloniex will leave a mark so they have to prove that they are trustworthy still and make the necessary changes in their system so that these kind of things can be prevented if not minimized in the future.
Photo credit: Poloniex