At least they're handling it.
Sucks it's not going smoothly, but at least they're taking the hit of keeping the site down UNTIL they're sure it's fixed. A little bad now is way better than a lot wors later.
Also, hopefully this upgrade will have Kraken actually work. THat's worth being down for a few days (despite the large dollar amount I didn't make because it was closed down).
RE: In a moment of crisis you can see the true side of a company (kraken.com)