It's slightly dissapointing news, but managed in a VERY bad and amateur way. No heads up before launch date, waiting until last minute, blaming others but not self (surely they anticipated issues).

It was a very 'damp' email they sent, one that tells the customer - "we dont care about you enough, or we are too rookie, to give you a profesdional explanation and a revised plan". Lost a lot of good will there.